Senior Product Marketing Manager

Senior Product Marketing Manager
UK: £75-85k | Netherlands: €80-90k per annum
Denmark: DKK 65-70k per month

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Debt refinancing through 1bn NOK senior secured bond in December 2025

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025! 

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

 Read more about us here.

The opportunity

We’re looking for a Senior Product Marketing Manager to help shape how Puzzel brings products to market. You’ll sit at the intersection of Product, Sales, Partnerships, Customer Success, and Marketing - translating product value into clear messaging, positioning, and go-to-market strategies that drive adoption and growth.

This is a senior role with high visibility and a big opportunity to influence product direction, commercial success, and market perception.

What you'll do 🏡💻

Positioning & messaging

• Own and evolve messaging and positioning across key products and target segments.

• Turn product capabilities into customer value stories that resonate.

• Build differentiated narratives against competitors and alternatives.

Go-to-market leadership

• Lead end-to-end go-to-market plans for launches, updates, and new capabilities.

• Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences.

• Create launch kits and enablement materials to drive adoption.

• Drive business impact or growth using data, analytical thinking and structured presentation skills.

Sales enablement

• Partner closely with Commercial teams to create tools that help win and retain customers:

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