Sr Manager, Learning & Development - Calvin Klein

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

Position Summary:

The Sr. Manager, Learning & Development is responsible for creating and managing field-based learning and development initiatives for both Calvin Klein and Tommy Hilfiger. The role acts as a brand ambassador between the Store Operations department and the field to support the customer and associate experiences in each brand. The Sr. Manager also leads and facilitates leadership growth programs for field leaders and store management.

Responsibilities:

• Lead, develop, and enhance training materials and programs that drive organizational performance and support, educate, and invest in our field team.
• Apply training expertise to ensure an effective, engaging learning experience, and retention.
• Design and host leadership growth sessions with field and store leaders.
• Deliver sales and operational training to field team; support training and on-boarding during new store openings.
• Lead all field training efforts that retain each brand’s specific culture and voice.
• Develop and maintain on-boarding programs that align with brand standards.
• Partner with the Store Operations leaders to design training content that fills identified operational and competency gaps; lead training effort for select operational projects.
• Oversee creation of product knowledge materials and videos in partnership with the Visual and Merchandising departments.
• Lead store visits and collect feedback to identify areas of opportunity, recommend solutions, and develop learning strategies that drive results.
• Lead cross-functional planning meetings and advise on training opportunities and strategies.
• Facilitate change management efforts during operational implementations; demonstrate business and training expertise to help guide organizational change.
• Lead a team to organize and support field meetings.

DECISION MAKING: 

• Use knowledge of learning theory to recommend, select and create training programs and methods. 
• Make independent decisions in classroom situations when serving as instructor.

RESOURCEFULNESS/CREATIVITY: 

• Lead a team that builds material reflecting each brand and culture.
• Ability to handle multiple tasks/projects simultaneously with adherence to deadlines
• Directs a team to anticipate future problems and recommend preventive courses of action
• Strong interpersonal relation skills; ability to relate to all levels of employees
• Ability to create and deliver effective presentations to both small and large audiences
• Excellent time management and ability to prioritize

BUDGETARY RESPONSIBILITIES:     

• Purchase training and recognition materials.
• Recommend training programs, estimate costs, and manage budgets.
• Assess the return on investment (ROI) of learning & development programs.
• Partner with store operations to develop costing and payroll needed for any new program introduction.

Qualifications:

• Instructional and content design experience
• Team leader who understands how to navigate multiple brands
• Compelling presenter and strong facilitation skills
• Train-the-trainer experience
• Exemplary written and verbal communication skills
• Proficient in MS Outlook, Word, Excel, and PowerPoint
• Excellent time management and organizational skills
• Solid interpersonal and collaboration skills
• InDesign and/or Photoshop experience preferred
• In-store experience preferred Must be able to engage diverse personalities effectively in a fast-paced retail environment.
• Up to 10% tra