CIB Client Agreement Support Team Manager

About this role:

The Head of the Agreement Support Team is a new role responsible for providing oversight of the Negotiation Support Team and Agreement Review and Digitization Team to ensure efficiency and a high-quality work product. This role is tasked with identifying synergies across both teams, enhancing processes, and building a more integrated and effective support function for the Markets Negotiation Team. This role requires strategic leadership, process optimization, and collaboration with internal stakeholders to drive efficiencies and ensure compliance with regulatory and organizational standards.

The Negotiation Support Team (NST) provides essential support for the Markets Negotiation Team, which is responsible for negotiating a wide variety of trading agreements for the Markets Division. The responsibilities of the Support Team include tracking of various legal agreements and associated approvals, reviewing the accuracy of digitized agreement terms, working on time sensitive requests that may require research and prompt resolution, and assisting with review and processing of netting determinations.

The Agreement Review and Digitization Team (ARD) provides post-execution support including quality assurance reviews of executed documentation and reviewing and/or digitizing agreement terms for certain Qualified Financial Contracts.

By leading both teams, the Head of the Agreement Support Team ensures that operational workflows are optimized and the Markets Negotiation Team is equipped with the necessary support to execute agreements efficiently and accurately.

In this role, you will:

• Manage the combined organization on a day-to-day basis, providing leadership and oversight to NST and ARD professionals.
• Train team in new processes and procedures as well as onboard and develop new team members.
• Act as escalation point for Markets Negotiation Team to facilitating resolution of NST and ARD matters while ensuring a high-quality, consistent work product.
• Review and monitor work queues to ensure that Key Performance Indicators (KPIs) are within acceptable metrics.
• Identify and drive enhancements to processes, procedures and workflows to improve efficiency, reduce risk and maintain quality standards.
• Play a primary role in internal audit reviews of processes and controls.
• Provide guidance and mentorship to the team, fostering a culture of continuous learning, accountability and professional growth.
• Support change management initiatives by helping the team adapt to new technologies.
• Collaborate and consult with immediate colleagues and cross functional business partners
• Manage allocation of people and financial resources for the Agreement Support Team
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• 4+ years of Business Execution in Capital Markets Client
• 2+ years of Team Managmenet experience preferred
• Experience in documentation management or negotiating agreement
• Proven experience training team members across multiple locations, including offshore teams, while maintaining consistency in knowledge and performance. 
• Familiarity with ISDA, MSFTA, MRA, GMRA and other trading documentation, financial markets, and related regulatory requirements.
• Experience implementing end-to-end technical solutions to enhance operational efficiency and quality control.
• Strong ability to collaborate across departments to gather requirements, align priorities and build successful relationships.
• Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex information clearly and effectively to team members with varying levels of experience.
• Strong analytical skills with high attention to detail and accuracy and effective organizational skills particularly in reviewing and assessing legal documentation.
• Experience using workflow management tools, data analytics and automation solutions to optimize processes.
• Strong understanding of KPIs and proven ability to train team members on best practices for proactively managing KPI queues.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compe