Inside Technical Sales & Estimating

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

SUMMARY

Works with Inside Technical Sales and Customer Service to provide customers and end users with product and technical support with cryogenics equipment including pipe, valves, fitting, and pressure and flow assemblies by performing the following duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

SALES/TECHNICAL SUPPORT:

 

• Handles inbound sales lead calls to convert calls into sales
• Interacts with customers and colleagues to determine the scope and design of products or services that best suit a customer needs.
• Reviews blueprints, plans, and other customer documents to assist in the development and preparation of cost estimates
• Prepares quotations to meet customer requirements, including development of prices and schedule
• Receives customer purchase orders or writes/types the information on an order form
• Assists in the preparation of product or piping system layout and reviews drawings and schematics prepared by engineering
• Provides technical information to clients relating to use, operation, and maintenance of equipment
• Assists sales and customer service to resolve customer problems that appear to arise from the use of the product
• Completes, maintains, and processes pertinent paperwork and records
•    Assists in the development and entry of Bills of Materials and Routings for Manufacturing orders
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
•    Routes orders to other departments for filling and follows up on orders to ensure delivery by specific dates
•    Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Builds and maintains customer relationships
• Compiles statistics and prepares various reports for management
• Assists Customer Service to investigate and resolve customer problems
• Attempts to sell additional merchandise to customer
• Uses CRM to record, manage and track inquiries and orders

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND/OR EXPERIENCE                                                                                                             

Two year technical degree or four to six years of technical experience.  Knowledge of pipe, valves and fittings, and an understanding of pressure and flow.

 

MATHEMATICAL SKILLS                                                                                                                              

Ability to calculate figures and amounts such as discounts, interest,