Services Solution Manager

*This position can be remote within the US*

 

What we’re looking for…

We have an attractive career opportunity for a professional services pre-sales expert to join our team as a Services Solutions Manager (SSM). In this role, you will create professional services offers that drive customer outcomes for ScienceLogic’s leading AIOps SaaS platform. SSMs build relationships with field sales teams, scope services engagements, and write proposals and Statements of Work (SOWs) to increase bookings.

As an SSM, you will play a critical role within a world-class Global Sales organization that is responsible for delivering the company’s growth plan. This is a great opportunity to accelerate your professional journey by contributing to a high-performance team that sells to the world’s largest enterprises, service providers, and global systems integrators.

 

Who we are…

It’s an exciting time to join ScienceLogic! We are a fast-growing, pre-public company and leader in AIOps, one of the hottest technology markets in the industry. We can take your career to new heights with our top-tier employee experience program that enables you to grow professionally while you collaborate with some of the top innovators and professionals in the industry. You will learn, grow, have fun and make an important contribution to our expanding team.

  

What you’ll be doing…

• Use your software and professional services knowledge to scope, propose and sell services solutions that help customers achieve successful business outcomes from their investment in the ScienceLogic platform.
• Work cross-functionally to drive business for both project-based and recurring subscription services that ScienceLogic’s Global Services organization can deliver successfully.
• Proactively provide consultative advice and guidance to Sales and customers on how best to use services to realize value from ScienceLogic software.
• Work collaboratively with the Sales and Professional Services teams to identify, scope, price, propose, negotiate and close professional services engagements.
• Participate in consultative pre-sales discovery meetings to understand customer business challenges, desired business outcomes, and technical requirements.
• Coordinate and communicate with all company stakeholders, including Sales, Sales Engineering, Customer Success, Services Delivery, and executives as required to meet company and customer commitments.
• Participate in the forecasting process, including sales to delivery handoff meetings for booked engagements.
• Travel to meetings as required (approximately 20% travel)

 

Qualities you possess…

• Fluent in English.
• A bachelor’s degree or higher in a technical discipline or equivalent work experience.
• Experience in the IT industry as a Services Sales or Business Development Manager, Solutions Architect, Engagement Manager, or Delivery Manager for an OEM/Technology Provider, Service Provider, Systems Integrator, or equivalent experience in a technical sales role that required product knowledge.
• 5+ years in any combination of services sales/business development, pre-sales system engineering, PS delivery/engagement consulting, and services offering development.
• Understanding the role of technology services in enabling customers to realize business value from a technology investment over the customer lifecycle (Plan, Build, Run).
• Ability to scope professional services engagements and create SOWs and proposals.
• Ability to proactively sell professional services, negotiate contracts and close deals.
• Understanding of technical and commercial issues related to selling subscription-based software (SaaS or on-premises) with attached professional services.
• Excellent written, verbal, negotiation and collaboration skills.
• Proactive, responsive, self-motivated and able to work independently and on teams.
• Ability to prioritize competing deadlines.

 

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on