Manager, Johnson & Johnson Patient Assistance Program (J&J PAP)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Marketing Insights & Analytics

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine, Patient Engagement and Customer Solutions - Financial Services and Patient Assistance (FSPA) is recruiting for a Manager, Johnson & Johnson Patient Assistance Program (J&J PAP) to be located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Manager, Johnson & Johnson Patient Assistance Program (J&J PAP) will collaborate across therapeutic areas and oversee key aspects of the program’s patient hub operations, including data analysis and data health process improvements, resource development from creation to approval, and managing escalations. Additionally, partnering with the Johnson & Johnson Patient Assistance Program team and suppliers to facilitate new product launches and updates to program requirements will be a critical component of the role.

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You're passionate about delivering an engaging support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact on the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Key Responsibilities:

• Collaborate with management to develop and implement process improvements and new service offerings for the patient assistance program.
• Partner closely with stakeholders to deliver targeted solutions that align with strategic priorities and create mutual value.
• Oversee operational monitoring of hub suppliers across a diverse supplier landscape, ensuring excellence in performance.
• Review and own the creation and implementation of data health processes to improve program implementation
• Exhibit conviction, proactivity, and persistence when influencing others and overcoming resistance, fostering strong relationships and collaboration.
• Demonstrate excellent communication skills with a proven ability to build positive, productive relationships.
• Work effectively within a team environment, coordinating activities and forming partnerships across multiple internal and external organizations.
• Apply knowledge of value-based healthcare economics, payment models, and the roles of payors, providers, and patients in reimbursement decisions, understanding their business impact.
• Use a solutions-oriented mindset and strong problem-solving skills to support and resolve escalations from the field.
• Analyze data to ensure proper patient disposition for patients enrolled in the program.
• Coordinate, prioritize, and oversee resources approvals, including, but not limited to, website designs, customer communications, brochures, emails.

Qualifications

Education:

• Bachelor’s Degree required.

Experience and Skills:

Required:

• A minimum of 5 years of relevant experience in the healthcare industry is required.
• A minimum of 3 years of experience in the pharm