Development Executive - Microsoft Customer Success

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We have the flexibility of hiring this role in one of the 7 markets: Buffalo-NY, Scottsdale-AZ, Irvine-CA, Mira Loma-CA, Austin-TX, Carol Stream-IL, Greer-SC.

The Development Executive drives the success of the solution category by leveraging vendor/category expertise, platform data and business acumen to optimize portfolio solutions across a territory or existing customer base.  

The Development Executive is focused on driving depth and breadth across a category solution and existing partner base utilizing data insights to identify growth opportunities to deliver on Ingram Micro's goals and outcomes across a category/vendor(s). Your focus will be on cultivating strong relationships with partners and vendors, identifying new business opportunities, and executing sales strategies to retain and expand market share. The role requires a deep understanding of the platform industry, exceptional negotiation skills, and the ability to collaborate effectively with cross-functional teams to achieve category objectives.

YOUR ROLE:

• Category Strategy: Develop and execute a category strategy to drive growth and new business development within the category. Identify emerging trends, customer needs, and potential market opportunities to shape the category's success. 

• New Business Opportunities: Identify and pursue new business opportunities within existing partners, including strategic partnerships, alliances, and end-customer acquisition motions, to expand the category's offerings and market reach. 

• Vendor and Partner Relations: Cultivate and maintain strong relationships with key vendors and strategic partners. Negotiate and secure favorable terms and conditions to ensure mutual success and accelerate category growth. 

• Market Analysis: Conduct in-depth market research and analysis to stay ahead of market trends, competitor activities, and emerging opportunities. Utilize data-driven insights to make informed decisions and guide category acceleration efforts. 

• Cross-Functional Collaboration: Collaborate with various internal teams, including sales, marketing, product management, and operations, to align strategies and accelerate new business development. 

• Customer Engagement: Engage directly with key existing customers to understand their unique needs and challenges. Leverage Customer feedback to drive product improvements and deliver exceptional Customer experiences.

• Product Portfolio Expansion: Work closely with the product management team to identify opportunities for product expansion or development to meet existing customer demands and capitalize on market trends. 

• Xvantage Expertise: Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors. 

• Solution Selling: Focused on a category / portfolio of vendors to build a full solution (vs a specific vendor); Assigned to a vendor, group of vendors and/or accounts.

WHAT YOU BRING TO THE ROLE:

• High school diploma or equivalent work experience required; bachelor’s degree preferred.

• Minimum of six years previous strategic, outside sales, account management experience (preferably in a related industry), or four years of technology or distribution experience in a sales or customer service capacity.

• Strong understanding of strategic selling principles, order management, project management, and operations 

• Advanced knowledge of Ingram Micro’s solutions, products, services, and value proposition 

• Proven success in growing and maintaining year-over-year sales results. 

• Skilled in negotiations, closing sales, coaching associates in high performance culture