Customer Service Representative

If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!

As a Customer Service Representative, you will hold a key role in processing customer orders received within our system, ensuring these orders undergo accurate verification as well as partnering with diverse customers, ranging from internal stakeholders in different sectors to manufacturing units and customers.

If this sounds like an interesting job for you, we welcome your application! 

In This Role, Your Responsibilities Will Be:

• Identify, prepare and process the ordered products in the system;
• Connect with internal departments in order to ensure the smoothness of the process, along with keeping in contact with the clients regarding their order status and additional information, ensure the client’s needs are being met;
• Understand the importance and the possible impact on safety for the products built in the factory and ensure through the activities carried out in the department that all the criteria documented in the related work instructions are respected, with the aim of maintaining the quality and safety of the products intended for industrial, various administration tasks related to customer files.
• Actively participate in departmental meetings; come with suggestions for improvement.

Who You Are:

You build the customer relationships. You adjust communication content and style to meet the needs of diverse collaborators. You focus on creating an effective collaborative style. You stay aligned with your goals and stay productive.

For This Role, You Will Need:

• Experience in a Customer Service or similar customer facing roles.
• English language proficiency (read/written/spoken).
• Good mastering of PC, Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Good organizing, scheduling and communication skills.

Preferred Qualifications that Set You Apart: 

• Knowledge of SAP, Oracle or similar ERP systems.
• Experience working in a matrix organization.

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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