Manager Business Intelligence

Requisition 38390: B4 Manager Business Intelligence 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

 

Primary Purpose:

This position is responsible for engineering data solutions, tools, and systems that increase asset utilization, drive productivity and efficiency, enhance the customer experience, and help grow overall business.  Accountable for the retrieval, cleansing, development, and analysis of data across various operational and marketing systems.  Works with product owners and source application systems in the design, development, and implementation of new data, new data sources, data modeling, operational and customer-centric performance measurements and metrics as directed by Bus Dev & First & Final Mile Markets Leadership Team.  Role has high exposure to all sub-departments in Marketing, Information Technology, and collaborates with other data analysis teams across the entire organization.

 

• Includes short-term objectives and long-term strategies to support data-driven, marketing, and operational decisions made by senior leadership and individual contributors. 
• Works closely with a variety of business groups and IT teams across the company to solve complex data problems, uncover new opportunities and deliver tools for leadership to make data-driven decisions.
• Conducts insightful and goal driven ad hoc analyses to investigate customer service issues, questions, process improvement opportunities, and root-cause identification.
• Reviews performance productivity reports and analyzes trends, areas of opportunity and improvement, and trouble shoots any potential problems.

 

 

Principal Duties

• Supports cross-functional project teams to provide analytical expertise of data from various applications/systems.
• Facilitates regular meetings with upper management and data analysts, to assess, address and prioritize initiatives based on business needs and requirements.
• Develops, maintains, and manages databases and tables for data collection, manipulation, and report generation. 
• Develops, prepares, and delivers reports and data analysis dashboards that reflect the current and/or health of customer service and traffic levels.  
• Strategize & prioritize tasks including product development, QA, user acceptance testing, documentation, stakeholder/business partner training, and production implementation.
• Works with IT to ensure the accuracy of granular level data and high-level measurements through to the data warehouse and corporate reporting tools. 
• Is skilled at presenting data, reports, and dashboards in a non-technical, easy-to-understand manner to stakeholders with the ability to translate data into actionable insights to teams and department leader