Software Engineer II (Adobe Workfront –Systems Administrator -US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

74,000 - 127,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards.

In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting and troubleshooting issues.

Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.

Depth & Scope:

• Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards.
• Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements.
• Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges.
• Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking.
• Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary.
• Maintain and manage Workfront Support Queue.
• Technical support experience with strong interpersonal communication and troubleshooting skills.
• Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes.
• Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps.
• Lead troubleshooting efforts and track support ticket requests shared by users and department leadership.
• Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed

Education & Experience:

• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)
• 3-5 years relevant experience

Preferred Qualifications:

• 3 + years of Workfront System Admin experience
• Fusion developer or Workfront system admin or any other Adobe certification
• 3 + years of experience with Workfront Fusion automation tool to be able to code different modules
• 3 + years of experience configuring and customizing varied processes within Adobe Workfront
• 3 + years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization.
• Understanding a process, and how information flows thru the process and apply that to a Workfront model
• Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes.
• Project Management/Operational Process/Technical Support experience will be an asset
• Excellent written and verbal communication skills with attention to detail

Customer Accountabilities:

• Develops new solutions as required for engineering programs and projects within assigned area
• Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
• Supports business e