Tenant & Employment Sales Support Specialist

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

As a Sales Support Specialist, you will play a key role in managing the customer experience lifecycle—from initial inquiries and onboarding to ongoing support for established clients. You will engage with high-profile customers, often handling complex needs that require exceptional service and attention.

What You'll Bring:

• High school diploma required, Associates degree preferred
• Minimum of twelve months previous work experience in a service and support role
• Ability to work independently in a rapidly changing environment
• Excellent verbal and written communication skills with the ability to accurately make independent decisions
• Strong attention to detail
• Analytical; can grasps concepts and retains information
• Demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, Microsoft Office programs such (i.e., Outlook, Word, PowerPoint, Excel, etc.) and PeopleSoft
• Basic understanding of modern technologies and communication platforms (examples: social media, smart phones, tablets, etc.) 
• Ability to travel up to 20% when requested (to attend in-person meetings and conferences)

Impact You'll Make:

• Team player who works collaboratively with peers and management
• Maintains functional knowledge of new features, products and initiatives
• Adheres to our established procedures and processes while also providing a best-in-class service experience to the customer
• Basic technical support; acting as a liaison between the customer and internal departments
• Ability to apply learned behaviors to determine when to escalate issues
• Comfort level with general technical concepts
• Respond promptly to inquiries received via email or Salesforce from customers (internal and external)
• Verify the accuracy and completeness of information/documentation received from customers
• Perform actions such as basic accounting related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation / updates, and product activations and deactivations
• Special projects as needed
• Document all activities in CRM to manage sales activities, follow-ups etc.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with emplo