Director - Software Engineering - Global Web Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

AmericanExpress.com is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.

The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.

You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.

We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.

Key Responsibilities:

• Work with a team of highly talented web engineers to build and deliver the web roadmap.
• Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.
• Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.
• Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.
• Establish strong working relationships with Product Owners and technical teams across the organization.
• Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.
• Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.
• Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.