Sr. Marketing Operations Program Manager

Company Description

EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH B2D, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

Job Description

The Sr. Marketing Operations Program Manager is a Consultant to the Client, coordinating directly amongst the 3rd Party Agencies and Internal Affiliate Partners whom are also providing services to the Client throughout the engagement.  This role is instrumental in acting as a “Quarterback” for the Client to manage the Partner ecosystem, understanding the complexities and dependencies of all work in progress and relaying those to the Client in terms of impacts to projects, schedule, and budget.  This close and detailed work with the Client provides an avenue for key stakeholders to make real-time adjustments and informed decisions in order to meet delivery expectations.  The Sr. Marketing Operations Program Manager also works at an enterprise level with clients to establish best practices and standards for partners in the partner ecosystem and is accountable to ensuring compliance to those.  This role is also accountable for developing a Master Program Plan and a Master Program Budget, incorporating, and assimilating all the details and elements of the individual project plans and budgets.  The Sr. Marketing Operations Program Manager will use both the Master Program Plan and the Master Program Budget to ensure smooth, timely, and cost-effective execution of all workstreams.    

Qualifications

What Does a Sr. Marketing Operations Program Manager Do?

• Establishing and maintaining effective and cohesive working relationships with key Client stakeholders, Agency Partners and Program Team Associates.  Interacting productively with others in order to maintain and promote a positive and productive work environment  
• Acting as the Client Quarterback – keeping key stakeholders apprised of changes to the Master Schedule and Budget 
• Creation of a Master Project Schedule and Budget – management and maintenance of both on an ongoing basis  
• Overarching Partner & Program Orchestration – active development and coordination of team members for engagement models and program pricing strategies including coordination and communication of dependencies impacting master timing and budget 
• Brand/Enterprise Awareness/Risk Assessment  
• Management of the intersection between Brand Creative and Technology 
• Development and Maintenance of a Program Roadmap 
• Creation of RACIs for the Partner Ecosystem 
• Vendor Qualification  
• Financial Management 
• Work Intake and Trafficking 
• Establishment of Enterprise Governance Standards (with the Enterprise Change Management Lead) and ensure partner adherence.  
• Resolution of conflicts, including scope, schedule, resource, budget, quality, and communication  

What Are We Looking For? 

• 5 - 7+ Years of relevant experience – prior marketing operations or program management exp. a pre-requisite 
• Undergradua