Jobs and Careers

Service Delivery Analyst

Jacksonville, United Statesfull_timeVerifiedPosted 28 Jul 2025

💰 $144,670/yr($86,120/yr – $144,670/yr)

About the role

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin), Jacksonville (Florida), Atlanta (Georgia) & New York City (NY).

2: Current and future sponsorship are not available for this position.

About the role:

Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

About the Team:

This is a small high-impact technical team under our Wealth and Retirement LOB operating across a wide range of systems and disciplines. The team is responsible for the design, integration, maintenance, and evolution of complex infrastructure and software systems – spanning backend services, deployment pipelines, data pipelines and internal tooling, and sometimes even hardware interfaces or operational support.

What you will be doing:

Provides technical support activities for a software production processing environment. 24-hour support on a rotation basis
Demonstrate ability to analyze complex technical issues methodically and develop effective solutions.
Manage disaster recovery and create backup strategies for cloud-based systems
Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
Troubleshoot ability and resolve any issues related to the cloud environment
Detects, diagnoses and reports related problems.
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Monitor and maintain multiple (hybrid) cloud environments for the organization
Documents workflows, knowledge articles, and anything under the service management framework
Develop automation scripts for efficient deployment and operations of cloud-based resources

What you will need:

8 + years of experience (4 of the following 6 items):

Cloud services (Azure or AWS) experience of Architecture and asset deployment
Network skills: LAN/WAN, NSG, ASG, TCP/IP, end point security , network security, firewalls etc., to a basic administrative knowledge level - understanding TCP network flow and identifying communication failures
Must have experience with Linux O/S as an administrator – System monitoring and performance tuning.
Scripting using at least 2 of the following; Groovy, Perl, PHP, Bash, JavaScript and Python (some knowledge of GO or Java as an alternative)
Experience in the design of cloud architectures. (Example: creating logical architecture design which includes redundancy)
Application deployments and experience automation (CI/CD). Configuring and management install tools to automatically build /deliver application to different locations - Eg Ansible, Octopus.

5 + years’ experience (4 of the following 6 items):

IT service management frameworks (e.g., ITIL)
Implementing, and managing cloud-based systems and applications - soft skills
One of Bicep, Terraform, CloudFormation or other IAC
Conceptual knowledge of Firewalls, VPNs, Data Loss Prevention, IDS/IPS
Oracle Database & SQL experience
WebLogic Application Server or similar enterprise application management experience

Added bonus if you have: