Customer Service Delivery Advocate

We’re looking for Customer Advocates with at least 2 years of customer-facing experience to

build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history

and one of the four fastest companies to make the Fortune 500!

 

Whether it’s delivering happiness to customers on the driveway or getting involved in the local

community, our Customer Advocates are leading the charge in reintroducing happiness into the

car-buying process. Ready to join the Hauler-Life?

 

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm.

We ask that team members be available to work 7 days a week. Days off will rotate between

weekdays and weekend days.

 

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $XX/hr with significant growth opportunities based

on performance. You can boost your earnings within a short timeframe:

• Pay Range: $XX-$XX hourly
• Starting Pay: $XX/hr
• At 3 Months: $XX/hr
• At 6 Months: $XX/hr

 

In your first year, you can progress from $XX/hr to $XX/hr through our performance-based

Careers Not Jobs program, which provides four merit opportunities annually. As part of this

program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an

additional $0.75 increase in their pay every 90 days thereafter.

 

And that’s not all! Market Operations may offer other performance-based incentive programs

specific to your location, potentially unlocking even greater earnings.

 

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow,

we grow. Here is how we invest in you:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with

Carvana match, opportunity for overtime during busy seasons

• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates

sooner based on performance. Hard work and stellar performance won’t go unnoticed.

• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision

benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends

healthy and happy.

• Time Off Work-Life Balance: Generous paid time off (13 days for the first year,

increases to 20 days thereafter)

• Education Support: We support you depending on where you are at in your education

journey - if you are looking to pursue a bachelor’s degree, we offer tuition reimbursement. And if you already have your bachelor's degree, we have a student loan repayment program!

• Equity: Carvana Shares is something that we grant to our team members on an annual basis, where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development

opportunities

• And more!

 

About the Role:

We’re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years

of customer-facing experience to:

• Deliver vehicles straight to customers’ doors with our custom car haulers (don’t worry - a commercial license is not required to drive the hauler, and you will receive ample

training)

• Frequently load/unload vehicles onto the hauler (this part does require getting physical!)

and regularly inspect the car-hauler to make sure the vehicle is safe to drive

• Complete customer paperwork and include thorough notes in our customer tracking

system

• Consistently drive safely and maintain a clean driving record in accordance with Carvana‘s

CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first

90 days of employment (process sponsored by Carvana). This process may involve satisfying

state-specific requirements. For further details, candidates can review their local state notary

requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to accessing the DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or any

other state specialty license within the first two weeks of employment (process sponsored by

Carvana).

* California employees must obtain a Vehicle Verifier license within the first 90 days of emp