Job Description

Zendesk is looking for a strong Senior Software Engineer in Copenhagen, Denmark, to join our Insights and Analytics team, a hybrid team working primarily out of Copenhagen, Denmark.
 

The Insights and Analytics team's objective is to architect and implement scalable systems that process high-volume event streams and provide insightful reporting capabilities. Our work empowers internal stakeholders and customers with data visibility and actionable analytics, supporting informed decision-making and driving product innovation.

Furthermore, our work is closely aligned with supporting the Zendesk AI Agents capabilities to use Knowledge to provide great customer service and automations leveraging our existing data for our customers. We focus on using data to drive value for our customers and help them get the most out of the product.

Our team takes on a variety of complex challenges often spanning across organizations and products and touching many different technologies and a variety of stakeholders.

We are a dynamic team that values clear communication, a deep understanding of the problems we tackle, and an open-minded approach to suggestions. Our team members are great at articulating their ideas, willing to ask for help when needed, and eager to collaborate with others to find the best solutions.

What you’ll be doing

• Publish well written and tested code to production

• Participate in designing and developing key features and functionality of our event reporting pipelines

• Investigate production issues and fine-tune our event pipelines

• Continually improve event streams and data integrations for high efficiency, throughput and quality of data

• Work on data instrumentation and integration with platform products for our customer facing reporting features, AI agent initiatives and product analytics 

• Collaborate with Product and the team on researching and brainstorming different solutions for problems we are solving

What you’ll bring to the role

Required

• 4+ Years of experience in backend or full-stack application engineering role

• Proven understanding of event stream processing and data instrumentation for analytics 

• Excellent communication and time-management skills

• Committed to delivery

• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues

Preferred

• Prior experience owning Ruby or Scala services in a production environment

• Experience working on high throughput messaging systems like Kafka

• Experience working with data analytics platforms like Snowflake and knowledge of the concepts herein

• Experience using monitoring/alerting to ensure the reliability of a system

Tech Stack

• Our backend code is a blend of microservices written in Ruby on Rails and Scala
• We use AWS Aurora to store data in MySQL and Kafka to stream events between services
• We use Kubernetes and AWS to deploy and scale our applications
   

Who we are

We believe in putting people first, doing outstanding work, and continuously learning. We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more. We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together.
 

You’ll join us at an important part of our journey towards bringing our insights and analytics on AI Agents and Knowledge offering up to par with the best of the best and beyond.
 

We look forward to hearing how you can help us enable even better relationships between our customers and their customers.
 

​#LI-MK10

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibi