Client Services Supervisor

Position Summary

The Supervisor of Client Services is responsible for supervising and managing assigned Client Services Associates and/or Client Account Managers. The Supervisor of Client Services is also responsible for understanding the status of their assigned team members’ clients and payrolls, and act as escalation point with the client when the need requires. The Supervisor of Client Services participates in resource allocation taking into consideration their team members strengths and career desires. The Supervisor of Client Services ensures client satisfaction and profitable margins for those supervised.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Ensures that defined metrics for Client Services are maintained and that profitable margins are sustained while maintaining client satisfaction.
• Conducts monthly check-ins with each assigned team member.
• Establish a relationship which nurtures open and honest communication.
• Discussion of challenges and successes as related to assigned clients.
• Goal setting and goal log.
• Provide performance feedback, both positive and constructive.
• Act as mentor and career coach.
• Participates in the performance management process.
• Complete and conduct 3 month and annual performance reviews.
• Makes recommendations based on performance.
o Salary
o Promotions/Staff changes
o Separations
• Mentors and coaches.
• Acts as key escalation contact for all clients assigned to team members.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Passion - For managing and developing people.
• Education – Bachelor’s degree from a four-year college or university.
• Experience – One to three years of leadership experience , preferably in a service environment.
• Other Skills and Abilities - Bilingual language skills are a plus.