Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Location: Hybrid, 2-3 days onsite in King of Prussia, PA

Jefferson Specialty Pharmacy, 3500 Horizon Drive, King of Prussia, PA 19406

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience. 

• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.

• Provides onsite customer support, acts as a liaison, and point of escalation for health system in working collaboratively with Cencora. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).

• Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms and associated report generation and interpretation.

• Responsible for discussing new enhancements and functionality that will benefit the customer.

• Partners appropriately with external client representatives and internal Cencora support to ensure business goals are aligned and tracked.

• Meets with Client stakeholders to establish mutually agreed upon timelines for reporting, metrics  and progress updates.

• Participates in regularly required service compliance training. Completes all training on time.

• Delivers regular updates to Client on resolved issues and status of critical backordered items.

• Reviews Cencora purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Client and Cencora leadership.

• Participates in projects focused on Client saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss Cencora clinical solutions to client where  applicable.

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones

• Performs related duties as assigned.

• Responsible for managing the following metrics for the client:

Allocation tracking reports

Backorder reports

Contract compliance reports

Generic conversion opportunity reports

340B savings reports (where applicable)

Quarterly business review

Savings opportunity reports

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong verbal and written communication, strategic planning, and project management skills

2. Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.

3. Strong customer service skills

4. Analytical and process-oriented mindset

5. Comfortable working across multiple departments in a deadline-driven environment

6. Strong time management skills; ability to schedule customer appointments in advance

7. Good understanding of specific business segment

#LI-GA1

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.