Customer Success Associate

Why Cybereason?

At Cybereason, we empower organisations around the world to take an entirely new approach to cybersecurity. 

Regardless of your role here, you will play an integral part in helping to empower our customers to reverse the attackers’ advantage and end attacks from endpoint to everywhere. Our deep understanding and embodiment of our Core Values unites us as an organisation and empowers us to put our best foot forward. Each day we strive to win as one, be daring, evolve, and never give up as we work on our shared mission. 

Throughout our global organisation, whether working remotely, hybrid or in an office, we foster a culture that embraces all people, empowering each of us to be us (#UbU). 

If you want to join an organisation deeply rooted in their values that empowers their employees to do their best work, whatever that work might be, come join our team!

The Challenge:

Cybereason is looking for someone to join our Customer Success team and have a huge impact on supporting Cybereason’s customer needs. We want to add a customer-focused, diligent and enthusiastic Customer Success Associate  that will work directly with Sales Deal Desk, Sales Management, Sales Operations, and support our distributors and channel partners in the field. This a fantastic opportunity for someone looking to break into Customer Success and continue to learn and advance within the field.

What You’ll Do:

• Be responsible for EMEA’s renewal sales targets across multiple business units.
• Responsible for ensuring renewal rates remain at target 
• Identify any upsell and cross-sell opportunities within our existing customer base and action accordingly.
• Manage across multiple licence models for renewal: perpetual, term and SaaS.
• Responsible for the management of the Customer Success mailbox and working with the wider team to ensure customer queries are answered in a timely and professional manner. 
• Builds a collaborative renewals selling model with our licence sales team.
• Regularly update Sales Force to ensure accuracy of data at all times. 
• Provide weekly updates and forecasts.

Required Abilities and Skills:

• Excellent organisational skills, a detailed-oriented mindset, an ability to multi-task in a fast-paced, dynamic environment, with tight deadlines.
• A background and passion for advocating on behalf of your customers.
• The ability to act with a high level of autonomy, as you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes.
• Excellent verbal and written communication and capable of communicating at a senior management level.
• A proven track record of meeting and exceeding revenue goals.
• A results-focused professional with a strong initiative and clear goals that combine with our team approach to provide best-in-class client service.

Required Education and Knowledge:

• 1-3 years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. 
• Bachelor’s degree in Business Administration, Finance or similar.
• Operations management experience in enterprise software or services and direct management of individual operations/sales professionals and team leads.
• Experience working with Salesforce.
• Prior experience managing a recurring revenue stream, preferably in software.

More About Cybereason:

 

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

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