ServiceNow HRSD SME

Job Description

NetImpact Strategies is seeking to hire a Subject Matter Expert to join our talented delivery team in support of a Federal Agency. The ideal candidate will bring deep subject matter expertise in ServiceNow’s HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) suites, including experience advising on best practices, driving adoption, supporting agile release cycles, and optimizing enterprise platform performance.

This role is primarily remote within the contiguous United States.

Key Responsibilities

• Serve as an SME for the implementation, enhancement, and sustainment of ServiceNow HRSD and WSD suites
• Advise stakeholders on underused ServiceNow features and innovative capabilities that align with organizational goals and roadmaps
• Drive process automation strategies and identify opportunities for business value from ServiceNow's evolving offerings
• Lead the configuration and functional enhancement of features, data models, and workflows in support of service delivery
• Collaborate with product owners and stakeholders to manage product backlogs and release planning aligned with defined priorities
• Coordinate and support release planning, testing (functional, integration, UAT), and documentation across multiple release cycles
• Ensure platform alignment with ServiceNow upgrade cadence, plugin evaluations, and change impact assessments
• Support configuration of complex reports, dashboards, and performance analytics tied to operational and employee experience goals
• Collaborate with governance bodies and adhere to formal release management and change control processes
• Provide functional documentation, knowledge sharing, and training to ensure product adoption and maintainability

Qualifications

• • Minimum of 8 years of relevant industry experience
  • Minimum 4 years of expertise in the area of specialization (ServiceNow HRSD/WSD)
  • Must be a U.S. citizen
  • Relevant certification and professional license/membership

  Preferred Qualifications and Certifications

  • Previous Federal Consulting Experience
  • Familiarity with platform integration best practices, agile methods, and enterprise release management
  • Knowledge of performance reporting, automation, or data analytics within ServiceNow workspaces

  #LI-Remote

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

 

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s di