Aquatics Team Lead - Part Time

Aquatics Team Lead – Job Description

At WAC, we emphasize water safety and fun while helping members and non-members of all ages develop their swimming skills. As the Aquatics Team Lead, you are responsible for all aspects of Aquatics. You lead department’s recruiting, training, operations, customer service, sales, financial profitability and ongoing skill development. You help Swim Lessons Instructors create a welcoming environment, interact with all clients and teach skills and safety in the pool. This is not a behind the scenes management position – you are on the front-line letting your personality shine and connecting with your team, club members and guests. You help your team make relationships with members and guests they see every day via aggressive hospitality. You have the opportunity to create a memorable experience for students/families and develop future leaders. This role will be 25 hours per week. 

Key Responsibilities

Leadership

• Display a member first attitude by training and holding Team Members accountable, not only for being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members.
• Be what you want to see – live the mission and core behaviors.
• Motivate, inspire and coach the Aquatics team to exceed goals.
• Constantly recruit and train Aquatics Team Members, encouraging them to develop personally and professionally.
• Identify, communicate and delegate responsibilities to Aquatics Team Members to ensure smooth pool operations; this starts with the daily pool area walk-through.

Team Building

• Build and mentor a winning Aquatics team.
• Pick the best people – lead Aquatics recruiting efforts.
• Paint a picture and show instructors a path – inspire the best to exceed their potential at WAC.
• Provide great training; ensure continual skill development by sharing Team Member best practices.
• Monitor staff certifications and assist in finding opportunities for development and recertification.
• Give Team Members regular feedback and ask great questions.
• Catch people doing things right and hand out WAC Bucks.

Income Generation, Planning & Execution

• Develop goals for all programs and instructors.
• Monitor and manage staffing and member participation levels. 
• Lead annual reviews of Aquatics Team Members.
• Measure enrollment, member satisfaction and overall results of all Aquatics programs/classes.
• Identify opportunities for improvement.
• Create annual calendar for Aquatics team, which includes events, meetings and ongoing training.
• Develop and manage Aquatics class schedules to ensure a balance of open, adult and programmed times.
• Communicate clearly, concisely and accurately by utilizing every major form of communication. Be available.
• Regularly communicate with the Group Fitness Manager and Director of Group Fitness.
• Responsible for everything in the Aquatics department.

Aquatics Team Lead – Performance Expectations

I. Daily Operations

  1.   Execute a daily walk-through of the facility, especially the pool area, to ensure proper conditions. 

  2.   Encourage member rapport by being visible and interacting regularly with members.

  3.   Monitor the day-to-day operations of the Aquatics department.

  4.   Educate Team Members and help promote Aquatics classes, programs and events.

  5.   Complete weekly Manager-On-Duty shifts as needed by the General Manager.  

  6.   Attend all Leadership Meetings. Communicate necessary information to front-line Team Members.

  6.   Lead all Aquatics meetings.

  7.   Communicate effectively through a variety of mediums.

            A. Send WAC Connections announcements.

            B. Be available for communication during all hours. When necessary, designate an a