Jr Digital Customer Communications Executive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 1,000 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a junior digital customer communications executive to deliver comms to prospects and customers using email, in-app and push notification channels, based in our Berlin office. In this role, you’ll get a chance to work with our awesome team of lifecycle managers, communications specialists and many other talented people across the business to improve customer experience and increase conversion, growth and customer retention. If you’re someone who thinks on their feet, is prepared to learn quickly and is a true team player, get in touch, we’d love to meet you!

Your new adventure:

• Help drive the overall personalized communication strategy across the lifecycle for lead generation, retention, growth and win back as well as GTM, pricing and packaging and seasonal campaign initiatives. 
• Take responsibility for executing the most effective communication to prospects, trialists and existing customers to improve critical business metrics such as V2T, T2P, NPC, NPC ARR, as well as retention and churn.
• Execute communication plans influenced by customer journey optimization and customer lifecycle management processes
• Collaborate with stakeholders across the business, including content and design teams, journey designers, product marketing, data analysts and customer-facing teams, to deliver creative and successful communication campaigns
• Manage the day-to-day campaigns schedule by safeguarding the contact strategy
• Ensure Pipedrive’s email marketing follows data protection, GDPR, CAN-SPAM and other regulations and best practices, including company policies, procedures and brand guidelines 
• Measure and report on communication effectiveness and how campaign impact drives key business metrics
• Execute guidelines and processes to improve team efficiencies and help manage our Jira backlog for customer comms requests

Does this sound like you?

• At least one year of experience in communication, email marketing, digital marketing or similar 
• A degree in communications, marketing, journalism, education, business, PR or English is a plus
• Hands-on experience with HTML and content management systems
• Experience with email marketing and in-app messaging tools like Customer.io, Get Vero, Gainsight or similar marketing automation technology
• Familiar with analytical and database tools
• Excellent written communication and copywriting skills
• You speak and write in fluent English
• Proven relationship-building skills
• You’re highly motivated and diligent

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, snacks and drinks like Spezi and Club-Mate and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health coverage, transportation allowance, language courses, in-house coaches, employee discounts and more)

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
#LI-Hybrid 

We’re on the lookout for a junior digital customer communications executive to support our digital customer communications team in delivering comms to prospects and customers.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should p