Warehouse Operations Manager, B2B

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As the Operations Manager, you will own the end-to-end operational performance of the Jackson warehouse. You will lead teams, manage workflows, ensure safety and quality, partner with automation system owners, and serve as the bridge between facility operations and leadership. You will report to the Director of Operations (or similar) and will be responsible for hitting KPIs, continuous improvement, employee development, and customer satisfaction.

What we do

GreenBox* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.    

*GreenBox is an independently managed joint venture between Symbotic and Softbank.  

What you’ll do

• Oversee daily warehouse operations: receiving, put-away, picking/packing, shipping, returns, value-added services.

• Ensure safe, compliant operations: enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.

• Manage labor/resource planning: staffing, shift scheduling, overtime control, productivity monitoring.

• Drive performance metrics: overall equipment effectiveness (OEE), on-time shipping, inventory accuracy, order-cycle time, shrinkage, cost per unit, etc.

• Partner with automation/technology teams: integrate robotics/AI tools into workflows, monitor system uptime, troubleshoot operational issues.

• Lead continuous improvement initiatives: identify waste, implement lean practices, standardize work, conduct root-cause analysis.

• Develop, coach and mentor supervisors and leads: set goals, conduct performance reviews, foster engagement and retention.

• Collaborate cross-functionally: maintenance, IT, safety, HR, customer service and supply-chain teams to align operations with customer needs and corporate goals.

• Maintain operational budget and cost controls: labor, equipment, utilities, consumables.

• Ensure compliance with company policies, regulatory requirements (OSHA, DOT, environmental, etc.).

• Prepare and present reports to senior leadership: KPI dashboards, trend analyses, improvement plans.

What you’ll need

• Bachelor’s degree in supply chain, Logistics, Business Administration or related field preferred (or equivalent experience).

• Minimum 5 years’ operations leadership experience in a high-volume warehouse/distribution center environment. Experience with automation/robotic systems is strongly preferred.

• Demonstrated track record of managing performance metrics, labour management, continuous improvement, and safety.

• Experience working with large teams (100+ employees) across multiple shifts is a plus.

• Strong leadership, communication and people-management skills; ability to motivate, coach and develop talent.

• Analytical mindset: able to interpret data, identify trends, and drive decisions.

• Lean/Kaizen mindset; comfortable leading change and process improvement.

• Strong problem-solving skills, ability to react quickly to operational issues and escalation.

• Knowledge of warehouse management systems (WMS), ERP and automated equipment controls.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Excellent interpersonal skills and collaboration; able to interact with operations staff, technology teams, customers and senior leadership.

• Proficient with Microsoft Office (Excel, PowerPoint) and data visualization tools.

Our Environment

• Travel may be required up to 10% of the time. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations

• This is an in-warehouse role; you’ll spend time on the floor as well as in the office.

• Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands.

• Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise,