Patient Care Coordinator - Wembley Dental

About us: 

Welcome to Wembley Dental in Parksville, British Columbia! We are a dedicated team committed to providing exceptional dental care in a friendly environment.

We value a supportive and collaborative work culture, offering continuous learning opportunities for professional growth. If you are passionate about delivering high-quality dental care and looking to join a dynamic team, Wembley Dental is the place for you. Join us and make a positive impact on our community!

Schedule:

Monday and Tuesday: 8:30am to 4:30pm

Some Fridays: 8:00 am to 4:00pm

Why Join Our Team? 

• Total Rewards Package: Exclusive discounts to gym memberships, flights, hotels, retail stores, products and more! Take advantage of reduced home and auto insurance rates, pet insurance, discounted prescription services, and free health services through Dialogue! 

• Competitive Compensation: Including annual reviews. 

• Career Development: Access to industry leading education through DC Institute's online learning platform and discounts on RDHU membership 

• Networking Opportunities: Attend social and CE events with dental professionals. 

• Work-Life Balance: Flexible schedules and modern technology for optimal patient care. 

• Dedicated Hygiene Support Team: Receive coaching and mentorship to enhance your professional journey. 

• Additional Practice Exclusive Perks, and extended health benefits!

The wage range is from $25 to $30 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience

• Clinical background considered an asset

• Experience with Dental software

Application Information: Candidates must be legally eligible to work in Canada. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. We thank all applicants, but only suitable candidates will be contacted. Applicants with disabilities requiring accommodation during the application or hiring process can contact our Talent Team. Requests will be addressed on a case-by-case basis.