Customer Service - Symmetry Coffee Co.

THE ISERV GROUP is an established multi-brand hospitality company on a mission to faithfully serve each other, guests, stakeholders and our communities with everything entrusted to us. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. THE ISERV GROUP is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv. Our vision is to be a thriving business, top employer, and trusted community partner focused on growth while upholding values that honor God & people. 

We are currently seeking Barista's & Roasters to join our Symmetry Coffee team! 

Benefits

• Competitive Pay
• Work/Life Balance
• 401K 
• Health/Dental/Vision Insurance 
• Team member food discounts
• Ongoing development
• Multiple Levels of Care (Team Chaplains, iServ Cares)
• Community Service Opportunities 

Responsibilities include, but are not limited to:

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested.
• Preparing and serving coffee, tea, and other items according to standards
• Describes product details to guests.
• Interact with guests with an encouraging, friendly, and informative attitude.
• Receives and processes guests’ payments - Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
• Serves prepared foods and baked goods including sandwiches, biscotti, muffins, or bagels.
• Ensures service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Properly use and maintain all front-of-house (FOH) and back-of-house (BOH) equipment.
• Stocks supplies or retail products; may inventory, order, or receive products as directed.
• Ensuring our mission, values and objectives are communicated, understood, and practiced.
• Performs other related duties as assigned.

Required Qualifications:

• Must be at least 16 years of age
• Excellent verbal and written communication skills.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests.
• Ability to serve guests quickly, efficiently, and kindly.
• Must be outgoing and friendly.
• Must be able to carry out duties independently and work as a part of a team.
• Ability to multi-task and complete tasks quickly with accuracy.
• Ability to maintain a high level of accountability.

Desired Qualifications:

• Ability to contribute to a healthy and collaborative team environment.

Job Expectations:

• Must be able to lift up to 15 pounds at times.
• Must be available to work early mornings, evenings, weekends, and select holidays.

If you have a love for incredible coffee and would li