OPS PERFORMANCE EXCELLENCE ANALYST-GOVERNMENT OPERATIONS CONSULTANT III - 64906084

Requisition No: 881404 

Agency: Department of Health

Working Title: OPS PERFORMANCE EXCELLENCE ANALYST-GOVERNMENT OPERATIONS CONSULTANT III - 64906084

 Pay Plan: Temp

Position Number: 64906084 

Salary:  $26.44 Per hour 

Posting Closing Date: 08/25/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH  IN BROWARD COUNTY

 OPS GOVERNMENT OPERATIONS CONSULTANT III - 64906084

PERFORMANCE EXCELLENCE ANALYST

OPEN COMPETITIVE OPPORTUNITY

This is a full time position that requires daily in-office and field work.

Previous applicants will not be considered.

 

This position requires you to work on site at one of our facilities located in Broward County.  

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DUTIES

As a member of the Organizational Development Team of the Florida Department of Health in Broward County, the Performance Excellence Analyst is responsible for improving the quality and efficiency of operations throughout the agency through analysis of business data and establishing improvements to processes and organizational effectiveness. This role includes the use of advanced technical skills and tools such as Office 365, Project, Visio, Publisher, SharePoint, Adobe Pro and Excel for procedures, protocols, and process mapping.   This position reports to the Director of Performance Excellence, and the essential duties are as follows:

Procedures and Protocols: Is responsible for providing consultation, technical assistance, & feedback to managers & staff for the writing, revision, and implementation of DOH-Broward procedures & protocols per established timeframes.  Independent technical writing, composition, editing, maintenance, and refine policies and procedures of the organization within established timeframes. Establish and maintain procedure tracking database. Create corresponding process maps for procedures and protocols.

Accreditation: is responsible for documentation, training staff, attending Performance Management meetings, writing procedures and plans to maintain and meet Public Health Accreditation/Reaccreditation requirements.

Customer Service: Developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner/stakeholder processes. Activities include: develops customer service training; leads the client inquiry/complaint system & other listening points; tracks resolution of the client inquiry/complaint resolution process; oversight of call system contracts; develops & implements customer service standards; coordinates survey processes & oversees analysis of business results; reviews results of customer/ client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results.

Quality/Process Improvement: Is responsible for providing training, consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps and support policies and procedures. Analyzes & facilitates improvement cycles & improvement teams including workgroups, councils, & committees. Facilitates improvement teams. Implements the organization’s quality improvement process, provides technical assistance and consultation for programmatic plan implementation. Research and analyzes industry best practices and benchmarks.

Strategic Planning: Assists in the organization’s strategic planning process and provides technical assistan