Patient Access Specialist (Interpreter)

Description

Fair Labor Standards Act Classification: Non-Exempt

What you’ll do as a Patient Access Specialist at HealthNet

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities.

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

When you’ll work as a Patient Access Specialist at HealthNet

• Full-Time
• Typical scheduled includes 8am-5pm, with 1 weekday working until 8pm, and rotation of Saturday shifts. 

Where you’ll work as a Patient Access Specialist at HealthNet

• This position is remote, however due to training and accessibility, the position must reside in Indiana, preferably Indianapolis or the surroundings areas. 
• Training for the position will be located at our Martindale Brightwood Health Center.
• May require travel.

Diversity & Inclusion

• We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.
• We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
• We strive to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.
• We pledge to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.

Job responsibilities listed above is a summary and does not include other tasks requested by Physician or Clinic Manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay. 

Requirements

(Please, consider applying even if you do not meet all of the listed criteria below. We would love to engage with you for other possible opportunities or explore your areas of skill a little deeper.)

What you’ll need as a Patient Access Specialist at HealthNet

• Currently not sponsoring work visa.
• High School Diploma or equivalent required.
• Bilingual in Spanish.

SET YOURSELF APART

• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.

The skills you’ll bring as a Patient Access Specialist at HealthNet

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to make decisions; problem solve; and to provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Physical Requirement

• Able to be