Associate Director, Advancement Information Systems

About the University of Denver
The University of Denver (DU) is the oldest independent private university in the Rocky Mountain region, serving approximately 12,000 undergraduate and graduate students. DU is classified as an R1: Doctoral University, a designation recognizing the highest level of research activity among U.S. institutions.

At DU, we approach higher education with the confident optimism and pragmatic independence that define the Rocky Mountain West. It sets us apart. We’re preparing students to become the solutions in their own stories, empowering them to face uncertainty with confidence and uncommon sense.

We’re fiercely ambitious and forward-thinking, surpassing all expectations to redefine success and how to achieve it. As a top-tier private R-1 institution, we are dedicated to making the world a better place –contributing to our communities and making positive change in the world.

About DU Advancement
DU Advancement drives meaningful connections and partnerships to support DU’s mission of advancing the public good. By championing philanthropy, engaging alumni, and fostering collaborative initiatives, we empower innovation, inspire transformation, and showcase what DU can do to create positive change in the world.

This spirit is at the heart of The Denver Difference campaign. As DU’s most ambitious campaign yet, we are reimagining what the university experience can and should be. By preparing students for success in all aspects of life, DU is setting a new standard for higher education.

DU Advancement reflects the excellence and innovation of the university itself. Through alumni engagement, development, operations, and campaign leadership, we are fostering a culture of deep engagement and philanthropy to support our bold vision for the future.

Position Summary

The Advancement Services team is a key support component to the success of the broader Advancement unit. The Advancement Services team works closely with Advancement Operations, development officers and other Advancement team members, partners in the Controller’s office, Internal Audit, external auditors, and other University units to manage donations to the University of Denver, ensure entry and quality, and maintain the database used to solicit and communicate with the constituent population.

We are seeking an Associate Director of Advancement Information Systems, under the general direction of the Executive Director, Strategic Analytics and Prospect Development, to serve as a strategic bridge between Advancement and IT—partnering closely with both to translate business needs into efficient, user-friendly system processes that support operational excellence and sound data practices. The ideal candidate has a passion for information organization and management, process assessment, improvement, and documentation, and maintaining excellent customer service to both our internal and external partners, while exhibiting excellent time management and organizational skills partnered with a high level of attention to detail.

Essential Functions

Strategic Systems & Data Leadership

• Collaborate with Advancement and IT to design and optimize CRM and other technical system-related processes.
• Lead and communicate project prioritization for IT’s Advancement projects.
• Guide and co-develop system configurations, integrations (ETL, API), and data architecture.
• Lead data imports, cleanups, and Advancement system implementations.
• Monitor alumni/donor data health and document processes.
• Translate business needs into technical solutions that enhance operational efficiency.

Team Supervision & Training

• Supervise the Advancement Information Systems Coordinator.
• Lead the development and delivery of training programs and documentation.
• Serve as a resource for staff on database use, policies, and procedures.

Technology Support & CRM Optimization

• Manage the testing and implementation of system additions, modifications, and upgrades.
• Collaborate with University IT to locate, isolate, and resolve system bugs and issues.
• Communicate system and process updates, bugs, and issues among Advancement staff and stakeholders.

Partnerships & University Citizenship

• Serve as an active and collaborative partner to all central and unit-based Advancement staff and other campus colleagues, to foster strategic, effective, and collaborative career and professional development practices.
• Model “One DU” leadership.

Knowledge, Skills, and Abilities

• Deep knowledge of CRM systems and integrations.
• Strong process analysis and documentation skills.
• Strategic, detail-