Experienced Service Delivery Manager

We are looking for an Experienced Service Delivery Manager to join Business Technology Services at Stora Enso starting as soon as possible. 

You will be joining Data & Network Services Tower Team focusing on Unified Communication and Telecommunication in general. 

You will be located in Ostrava, Czechia and report to Head of Data & Network Services.

Purpose 

Service Delivery Manager ensures that all Unified Communication & telecommunication-related services are delivered efficiently, securely, and in compliance with organizational and regulatory requirements.  

Services: 

• Mobile Voices services & Mobile Data services 

• Fixed Voice & Data Services 

• Satellite data and Voice services 

• SMS and messaging services 

• Contact-center services 

• Video broadcasting and event delivery ecosystem 

Your responsibilities 

• This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives. 

• Oversees the daily delivery of Unified Communication & telecommunications Services and ensures compliance with service contracts. This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives. 

• Acting as a Subject Matter Expert (SME) within the Unified Communications domain, the role provides support and consultancy for telephony and mobile data inquiries through direct consultations and participation in relevant projects. 

• Drives delivery of IT Services & Occasional Projects 

• Stakeholder, customer management, vendor and resource management 

• Process improvement and optimization, collaboration and knowledge Sharing 

What will you bring 

• Good knowledge of Unified Communications, Telecommunication and related products 

• Business driven mindset 

• Strong verbal and written communication, excellent interpersonal skills

• English (B2+) 

• Strong stakeholder & vendor relationship management, analysis and interaction abilities 

• Good inside into Data & Telecommunication 

• Experience with IT governance 

• Operational and strategic experience with ITIL (ServiceNow) 

We offer 

You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental well-being. 

• Career growth opportunities within an international organisation 

• Access to modern technologies and digital tools 

• Professional development opportunities 

• Motivating additional benefits package 

• Hybrid work options and flexible working hours 

• Inspiring, sustainable, and innovation-driven work environment 

Role specific opportunities:

• modern office in Ostrava - we apply hybrid model, 2-3 days/week in the office

• 5 weeks of vacation per year

• lunch cards 160 CZK

• commuting allowance

• cafeteria

• pension insurance

• annual bonus

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The forest