Project Delivery Manager I (Group Customers)

Department Information and Preferences

The Group Delivery Office (GDO) is a business team that supports our Sales and Account Management teams by implementing new Groups and changes for existing Groups.   This is not a Technical role as we primarily support and manage business and operational configuration.  The GDO Delivery Manager will be responsible to oversee several concurrent projects and manage project teams consisting of resources from Business, Operations, and some IT.

• Experience leading multiple concurrent medium sized projects, typically 3-6 concurrent projects
• Experience leading large workgroup teams consisting of technical, operational and business resources
• Experience working in the healthcare insurance industry 
• Experience leading people preferred
• Highly organized and detail oriented, able to intake, process and act on multiple concurrent work activities
• Experience working with customers, TPAs, and/or vendors
• Experience with BCBSM claims processing, benefits, membership, and/or member/customer servicing
• Familiarity with Enterprise IT & Operations - Performance and Agility Office (Processes and Documents)
• Experience working in SharePoint
• Experience working in PlanBlue
• Experience or knowledge with FlexLink 

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field required.
• Seven (7) years of Information Technology experience required.
• Four (4) years experience managing projects in multiple technologies and functions required.
• Project management tool and methodology in-depth knowledge required
• In-depth knowledge of project management tools and methodologies.
• Proven skills in managing within a matrix organization.
• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Sound understanding of technology and its application to achieve business objectives.
• Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Other related skills and/or abilities may be required to perform this job.

Plan, develop and implement project efforts that utilize information technology solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage one or more large-sized, highly complex enterprise-wide projects.

• Develop and continually update detailed project management plans and schedules. Work with the Business Analysts and the client to define/refine the project scope. Facilitate the gathering of information required to estimate project cost, resources, time and deliverables. Prioritize efforts for programs that will be broken down into multiple projects.  Ensure that the project outcome reflects the goals of the client.
• Manage project scope by ensuring any changes to scope are documented and approved with project change request form. Manage day-to-day operational aspects of a project. Review deliverables prepared by team before passing to client. Establish, schedule, and facilitate regular status meetings with project personnel. Identify and coordinate any effects on dependent projects.
• Identify, coordinate and select internal and external resources and expertise as appropriate to achieve program objectives. Work with other leaders in order to effectively align resources across projects. Negotiate changes in project resources as necessary to achieve objectives and timelines. Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution.
• Assist with identifying which resources need to be procured outside the organization, as needed. Describe technical or other issues that need to be considered and assists in the development of SOWs.  Ensure provisions of plans and contracts are being carried out.
• Determine if external consultants or contractors will be required to complete project plan. Provide advice and counsel to the vendor relationship decision-making and contract development processes. Evaluate service provider performance. Monitor timely and accurate invoicing. Approve invoices for payment. Provide an issue escalation path and resolves vendor performance disputes. Validate and oversee ongoing vendor activities.
• Identify the elements of risk in a project. Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain risk plans, processes and syste