Director, Thought Leader Liaison Operations Excellence

Madrigal is a biopharmaceutical company pursuing novel therapeutics for non-alcoholic steatohepatitis (NASH), also known as metabolic dysfunction associated steatohepatitis (MASH). Our first therapy, Rezdiffra (resmetirom), was granted accelerated approval by the U.S. Food and Drug Administration (FDA) for the treatment of adults with NASH with moderate to advanced liver fibrosis (consistent with stages F2 to F3 fibrosis) and is being studied in a Phase 3 trial for the treatment of NASH with compensated cirrhosis.

Director, Thought Leader Liaison – Operations Excellence
 

Position Summary:
The Director, Thought Leader Liaison (TLL) – Operations Excellence is responsible for driving executional excellence, strategic field enablement, performance measurement, and continuous improvement of the TLL team.  This role will work closely with the VP, TLLs to develop and optimize core operational capabilities—including KPI frameworks, field platforms (e.g., CRM and digital tools), training programs, and innovation pilots—designed to enhance HCP engagement, strategic insight generation, and TLL field impact.

This position demands a strategic, results-driven leader with a deep understanding of TLL functions and field operations, and a demonstrated ability to translate organizational strategy into scalable, high-impact TLL initiatives. The ideal candidate will be a key thought partner to TLL leadership in shaping and executing TL engagement strategy, with a strong track record in operational design, technology enablement, and cross-functional collaboration that drives measurable business outcomes.

Position Responsibilities

Performance & Execution Excellence

• Define and implement KPIs and metrics to measure TLL impact, engagement quality, and strategic insights gathered.
• Build dashboards and analytics tools to provide real-time visibility into TLL performance and field engagement trends.
• Align executional metrics not only with tactical goals but also with broader brand, medical, and enterprise strategies.
• Continuously evaluate and improve workflows to enhance TLL effectiveness, customer experience, and strategic insight utility.

Field Platforms & CRM Optimization

• Lead the enhancement and strategic utilization of CRM and digital tools to support seamless, compliant HCP engagement and insights capture.
• Drive TLL adoption and usage of platforms with the goal of supporting enterprise-wide data strategies and insight-driven decision-making.
• Identify and implement automation opportunities that boost agility, reduce burden, and align with long-term field transformation goals.

Innovation

• Identify, develop, and pilot innovative HCP engagement models, leveraging technology and data analytics to improve execution and HCP experience.
• Lead cross-functional efforts to evaluate new digital tools, AI-driven insights, and alternative engagement models.
• Work closely with internal stakeholders to test and scale successful innovations that improve field team impact.

Training & Capability Development

• Lead the development of training programs aligned with strategic competencies, including customer engagement, data literacy, and insight generation.
• Embed strategic thinking, adaptability, and value-based engagement principles into TLL capability-building efforts.
• Promote a high-performance, learning-focused culture that enables TLLs to serve as field-based, cross-functional strategic partners.

Cross-Functional Collaboration

• Act as a strategic connector between field and HQ, ensuring that field insights directly inform brand planning, evidence generation, and KOL strategy.
• Drive alignment of TLL execution with enterprise strategies and evolving external market dynamics, ensuring timely adaptation.
• Partnering closely with DTLls, lead operational planning and execution for congresses with a strategic lens, aligning presence and activities with key data releases, scientific themes, and business priorities.

Operational Excellence & Compliance

• Leverage KOL insights, field performance data, and market feedback to continuously refine strategic engagement models.
• Partner with Compliance and other stakeholders to ensure operational excellence while meeting all regulatory and internal policy requirements.
• Manage external vendors to ensure quality, accountability, and alignment with both tactical and strategic deliverables.

Qualifications and Skills

• 10+ years of experience in TLL field operations, medical affairs leadership, commercial excellence, or KOL engagement strategy within the pharmaceutical/biotech industry.
• Proven succe