Lab Phlebotomist

Phlebotomist

Durham, NC

Summary

Provides "painless" phlebotomy procedures utilizing universal precautions and safe work practices. Processes specimens and demonstrates proper handling of samples. Instructs patients on Coumadin and performs limited waived testing (Protimes). Maintains sample integrity by positive identification and labeling (2 identifiers). Maintains work area, supplies and cleanliness. Excellent bedside manner with patients. Provides comfort and instructions to patients. All other duties as assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs painless venipuncture and capillary puncture for the Coumadin clinic
• Identifies patient following protocol
• Prepares samples for processing w/correct label and bar code and inspects vials
• Reconciles outstanding sample report at day's end.
• Observes safety procedures and sample prep
• Reviews systems to ensure that all tests ordered by the provider have been accounted for and collected

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

Adaptability - Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people.

Compassion - The responsibility to put a patient's or person's interests first, including the duty not to harm, deliver proper care, and maintain confidentiality.

Compliance - Employee has satisfactory completed employers required compliance training. Employee is able to demonstrate an understanding of employers Code of Conduct.

Dependability - Meets commitments, deliverables, deadlines, work independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Energy - Consistently maintaining a high activity or productivity level; sustaining long work hours.

Humility/ Respect - Being courteously respectful of others. Awareness of oneself in relation to others, having a clear perspective and respect for one's place in context and of others.

Integrity - Maintaining and promoting social, ethical, and organizational norms is conducting internal and external business activities.

Judgement/ Problem Solving - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Patient Service Orientation - Proactively developing patient/customer relations by making efforts to listen and understand the customer and their needs (both internal and external); anticipating and providing solutions to customer needs; giving high priority to patient/customer satisfaction. Ensures appropriate follow up and is their advocate in determining solutions. The employee uses a variety of communication techniques to effectively express thoughts and ideas and to understand or influence.

Quality Orientation/ Attention to detail - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Results Driven& Execution - Accountable for meeting or exceeding individual and/or department goals and objectives. Committed to producing results that will achieve company objectives. Sets priorities and organizes time to meet or exceed goals, follows up, and takes personal responsibility for results whether they are positive or negative.

Team work/ Collaboration - Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team. Listens to others and values opinions.

Technological /Professional knowledge - Having achieved a satisf