Lead Endpoint Analyst

Job Information
Job Title: Lead Endpoint Analyst 
Job Requisition ID: 69848
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent 
Scope: Open Competition
Closing Date: May 19, 2025
Classification: Systems Analyst 3
Salary: $3,295.49 - $4,364.99/Biweekly ($86,012 - $113,926 per year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx. 

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.
 
The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
 

Role Responsibilities

The Technology Support and Operations Division uses a one-government approach to Information Management and Technology (IMT) governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual business partner needs. This broader lens facilitates enhanced data sharing, collaboration, reduction in data duplication and innovation support to ensure effective IMT solutions and service delivery across the government to provide better services to Albertans.

Reporting to the End User Computing (EUC) Manager, the Lead Endpoint Analyst plays a pivotal role in the administration and oversight of the Microsoft Intune platform, ensuring the effective management and security of end-user devices across the Government of Alberta (GoA). 

This position is essential in maintaining the integrity and functionality of mobile devices, Windows computers, Azure Virtual Desktop (AVD), and MacBooks within the organization. By providing technical support, ensuring compliance with security policies, and leading innovative projects, the Lead Endpoint Analyst contributes to the overall efficiency and productivity of the GoA's workforce.

Responsibilities: 
Some of the responsibilities of this position include, but are not limited to:

• Providing overall service management and administration for Microsoft Intune Endpoint Management including guidance on the roadmap.
• Service Operations Ownership.
• Service Evolution.
• Service Level Management.
• Staff Leadership.

To be successful in this position, you will demonstrate:

• Ability to work effectively with cross-functional teams and stakeholders to ensure cohesive and efficient service delivery.
• A proactive approach to identifying and implementing innovative solutions to improve device management practices.
• Demonstrated excellence in organizational, leadership, management, facilitation, and communication skills.
• Highly developed interpersonal skills, with the ability to build and maintain effective working relationships.
• Excellent analytical and decision-making skills, with the ability to assess situations and make informed decisions.
• Proven project management skills and organizational abilities, including the capability to manage multiple diverse issues or projects while delivering quality results on time and within budget.
• Effective negotiating skills to establish work plans and deadlines in consultation with clients, ensuring the effective delivery of services.
• Strong presentation skills to effectively communicate solutions to stakeholders.
• Robust analytical and problem-solving skills to ensure that delivered business solutions meet the business requirements.
• Ability to prioritize issues, pay attention to detail, use independent judgment, and provide relevant information to assist in decision-making processes.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and t