Assistant Director, Data Analytics & CRM

Job Title

Assistant Director, Data Analytics & CRM

Agency

Texas A&M University

Department

Office Of Admissions

Proposed Minimum Salary

$4,617.67 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

Under the general direction of the Associate Director of Data Analytics and CRM, the Assistant Director plays a pivotal role in the office as they are responsible for the testing, daily operation, and maintenance of Slate (CRM) and various system integrations needed to support admissions, and recruitment efforts. Works closely with the Associate Director overseeing and implementing technical requirements required to support system stakeholders throughout the application cycle, including the support of various application workflows, process automations, event and communication management, and ensuring the integrity of all data files imported in and exported out of Slate throughout the student lifecycle. Serves as a project team leader for the Slate Customer Relationship Management (CRM) systems team and oversees the daily operations and duties of several Slate team members, including, leading and planning team meetings, and coordinating closely with the Associate Director in regards to constituent management, project management, staff training, and maintaining database data security and integrity.

What you need to know

Salary: $55.412.00 - $71,219.20 (Compensation will be commensurate to selected hire's experience) 

Cover Letter & Resume: A cover letter and resume are strongly recommended

Qualifications

Required Education and Experience:

• Bachelor’s degree or any equivalent combination of education and experience.

• Six years of project or program management experience, production experience with software application development, and/or database management experience, which includes two years of supervisory experience.

Preferred Qualifications: 

• Master’s Degree.

• Five or more years of experience in project or program management.  

• Previous experience working in higher education admissions or related field with organizational processes. 

• Previous experience with CRM, document imaging software, admissions and/or university software including Technologies Slate and Ellucian Banner. 

• Experience with data visualization software (Tableau). 

• Familiarity with one or more web and data tools such as HTML, SQL, XML, JavaScript, etc.

• Detail oriented approach to program management. 

• Ability to function in a deadline driven environment with multiple projects and programs simultaneously.

• Prior knowledge of Slate CRM, or ability to demonstrate a high aptitude to learn.

• Basic Level Slate Operator Certification. 

• Project Management Certificate.

Knowledge, Skills, and Abilities:  

• Demonstrated commitment to consultation and cooperation with students, faculty, staff and administrators. 

• Strong project management skills, with the ability to lead a team. 

• Strong interpersonal and communication skills with the ability to visualize, organize, and provide feedback to leadership.

• Ability to manage multiple competing priorities at one time.

• Ability to assist with the planning, installation and operation, and effective utilization of multiple software platforms.

• Strong computer skills to include Microsoft Excel, Word, and Outlook. 

• Strong verbal and communication skills.

• Ability to multi-task and work cooperatively with others.

Responsibilities  

System Management and Advancement

• Responsible for assisting in the maintenance of the Slate CRM system, ensuring quality management while making required updates to admissions systems necessary to recruit, evaluate, and select a competitive student bo