Data Analyst Intern

About the Role

At WEX, we’re expanding our early career opportunities and seeking passionate, highly skilled individuals who want to make a real impact. We’re part of the Digital Channels, Shared Experiences Customer Data Platform (CDP) Product Management Team, driving strategic initiatives that shape how our organization manages and reflects on the knowledge we use to optimize customer data for experiences. In this contingent, short-term internship (May 27, 2025, through August 29, 2025), you’ll experience a supportive, fast-paced environment where you’ll learn and grow—gaining hands-on exposure to Agile Methodology and working directly with scrum teams.

This role is primarily remote, but you must live within proximity to our Portland, ME or Boston, MA corporate hub to benefit from meaningful oversight, mentoring, and our exciting Intern Week “T&E” at Corporate. Over approximately 13 weeks—from the end of May to mid-August—you’ll collaborate with multiple team members across various departments, supporting and even leading different projects. Our comprehensive guidance and education will help you build confidence, expand your professional experiences, and develop valuable skills in one of the most strategic companies in the world.

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees worldwide, we serve both large and small companies in more than 200 countries and territories, tailoring our services to each organization’s unique needs.

General Statement About the Work

As part of the CDP Team, you’ll help establish a formalized process for teams to request new data extensions or modifications within our platform—streamlining intake, prioritization, and execution. You will create a robust Knowledgebase for our new Customer Data Platform, converting live training sessions into structured materials and collaborating with Marketing and Sales teams to develop a Learning Management System (LMS). In the process, you’ll learn Agile principles and work closely with scrum teams to manage backlogs, prioritize tasks, and execute sprints. Your contributions will significantly improve scalability, transparency, and the overall effectiveness of how WEX leverages the CDP.

Key Responsibilities

• Service Request Tracking & Process Improvement

• Assist with manual request tracking, building the basic intake process using internal tools.

• Contribute to the creation of a Google Form (or similar) to capture essential information for core request types (e.g., marketing automation).

• Provide support for refining and documenting a formal workflow that identifies all request types, ensuring minimal but effective tracking.

• Facilitate the transition to JSM (including training, automated notifications, and connecting request data to prioritization workflows).

• Engage in Agile ceremonies (e.g., daily standups, backlog refinement) to support scrum team operations.

• Learning Program & Knowledgebase Launch

• Design and develop a scalable, user-friendly knowledgebase in an existing WEX platform (e.g., Confluence).

• Record and document training sessions from ongoing and initial CDP projects, converting live discussions into structured, easily accessible learning materials.

• Documentation & Process Capture

• Conduct a discovery process to gather information about existing CDP features, processes, and best practices.

• Consolidate initial training sessions, user guides, and onboarding materials into comprehensive documentation.

• Create a CDP Experience Playbook outlining core functionalities, real-time examples, data insights, and recommended practices for various end-user roles.

• Gap Analysis & Continuous Improvement

• Assess current documentation, identifying content gaps and inefficiencies.

• Collaborate with subject matter experts to fill gaps, streamline documentation, and propose workflow/training enhancements.

• Incorporate feedback loops to ensure continuous improvement of learning ma