Associate Client Manager/ Data Analyst - Must have Strong SQL and Python

Job Description

Associate Client Manager/ Data Analyst  - Must have Strong SQL and Python

Location: Remote, but must be US-BASED

Reference ID: REFID481617

About this job

As a Customer Success & Insights Associate Client Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

As a Data Analyst plays a vital role in delivering a customized solution to our clients. They will be responsible for translating our clients’ business requirements into operational and executable strategies. This includes a combination of technical implementation, operational quality and stability, and collaboration and communication with Customer Success teams. When you join NIQ, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Lead client presentations with proactive insights and action-oriented recommendations
• Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
• Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Understand client structure and organization
• Determine ROI of NielsenIQ recommendations and solutions
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
• Create the technical design and systems development to ensure requirements are met
• Work proactively and collaboratively to ensure and validate that the output back from operational algorithms meets the client business requirements
• Review and manage ongoing database change requests
• Serve as the contact person for execution teams if database questions arise
• Provide consultation and support to Customer Success on custom solutions and implementation
• Meet with internal clients to understand their needs/requirements and educate on product capabilities.

Qualifications

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment, while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

• College/University Undergraduate or master’s degree
• Prior experience with NielsenIQ solutions
• Collaborating with teams and working in a matrixed environment
• Time management & prioritization
• Experience working with complex client relationships and client issue resolution
• Highly proficient in Microsoft Office
• Proficiency in BI Tools a plus (PowerBI, Tableau)
• Demonstrated strength in data analysis & working