Lead Specialist, Logistics - IMDL

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

The Lead Specialist is responsible for executing daily activities of Intermodal freight including all aspects of customer and carrier needs. Lead Specialists focus on account growth and efficiency by fostering strong relationships and understanding customer commitments, as well as developing and maintaining relationships with drayage and railroad partners. A Lead Specialist performs load management, tracks and manages container dwell, and ensures service quality while aiming to maximize profitability.

Essential Functions

• Account Assignment & Knowledge: Execute daily operations for assigned intermodal accounts, understanding their growth strategies, goals, and contractual agreements.
• Load Management: Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly.
• Customer Support: Provide exceptional customer service by responding to inquiries, updating clients on load status, and resolving any issues or concerns promptly and professionally.
• Communication: Communicate effectively and timely with both internal teams and external partners, using the appropriate channels.
• Relationship Development: Develop strong working relationships with both custom