PHYSICAL THERAPY FRONT DESK- FULL TIME

PHYSICAL THERAPY FRONT DESK - FULL TIME 

Position Summary

We are seeking a reliable, detail-oriented administrative professional to provide high-quality clerical and receptionist support with minimal supervision. This role plays a key part in ensuring smooth daily operations, supporting both patient care and staff efficiency. Additional duties may be assigned as needed.

This full-time position will be scheduled 10:30 am to 7:00 pm Monday through Thursday, and 7:30 am to 4:00 pm Fridays.

Key Responsibilities

Patient & Visitor Support

• Warmly greet, schedule, receive, and direct patients and visitors to the appropriate areas or personnel, ensuring respectful, bias-free service to all individuals.

• Practice ethical and culturally sensitive interactions in accordance with patient rights and applicable laws.

• Answer incoming calls courteously, screen and route inquiries efficiently, and present the facility in a positive, professional manner.

Administrative & Clerical Duties

• Provide comprehensive secretarial support, including scheduling appointments and meetings, maintaining calendars, and managing patient record-keeping.

• Coordinate facility correspondence to support effective communication and smooth operations.

• Maintain organized filing, archiving, and retrieval systems to ensure prompt access to records and information.

• Monitor and maintain appropriate levels of office supplies, submitting approved requisitions as needed.

• Assist in directing workflow to staff when appropriate to promote efficiency and shared success.

Medical Records Management

• Accurately route documents to patient charts while maintaining strict confidentiality.

• Maintain the master patient index with exceptional accuracy.

• Retrieve medical records upon request and complete all tracking with care and confidentiality.

Teamwork & Professional Conduct

• Communicate with staff involved in patient care to keep them informed of patient needs or changes in treatment.

• Demonstrate respect, dignity, and professionalism in all interactions with patients, families, visitors, and colleagues.

• Participate in required monthly meetings and engage in productive, work-related activities during spare time.

• Support a cooperative, harmonious team environment and adapt work schedules as needed in alignment with facility policies.

• Maintain consistent attendance and punctuality to support efficient facility operations.

• Perform routine cleaning and housekeeping duties within the assigned workspace to ensure a clean, orderly environment.

Compliance & Confidentiality

• Uphold strict confidentiality of all current and former patient records in compliance with facility policies and governing laws.

• Acquire necessary job skills and demonstrate acceptable performance within three months of employment.

Education & Experience Requirements

• High school diploma or equivalent required.

• Knowledge of physiology, anatomy, neurology, or medical terminology is helpful but not required.

• Proficiency in basic English, spelling, arithmetic, and close attention to detail.

• Ability to type at least 40 wpm with 98% accuracy.

• Previous medical clerical experience in a hospital, physical therapy clinic, nursing home, or rehabilitation facility preferred.

• Ability to follow instructions, manage multiple tasks, and prioritize duties effectively.

• Basic computer skills and familiarity with office equipment, including copiers, scanners, and fax systems.