Account Manager - Technomic (foodservice market research)

Company Description

About Technomic:

For 50 years, Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results.

Our subject matter experts are leaders spanning the entire spectrum of foodservice channels and disciplines, including beverage, food, nonfoods, packaging, distribution, noncommercial segments and retail foodservice. Bring industry-leading insights from the most-trusted source to your business engagements through speaking engagements, customized webinars and strategic engagements led by our team. 

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Vital Insights for the Foodservice Industry | Technomic

Job Description

Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic’s offerings. Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs. They serve as the primary drivers of our customers’ success.

Position Responsibilities:

We are seeking a talented and experienced Account Manager who is self-motivated and has a proven track record in driving client engagement and maintaining high renewal rates. In this role, you will oversee a portfolio of clients across Technomic’s products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).

• The ideal candidate will have a track record of:
  • Relationship management
  • Customer success management
  • Providing trainings and presentations
  • Collaborating internally
  • Managing contract negotiations for renewals with existing clients
• Candidates must be extremely comfortable with:
  • Training
  • Presenting
  • Contract negotiations
  • Multi-tasking
• Limited travel to clients will be required.

Responsibilities:

• Manage client relationships with assigned accounts
• Provide excellent client service and communication
• Actively work to achieve high levels of retention through our renewal cycle, including:
  • Ongoing engagement with clients to our Ignite platform
  • Managing and conducting business reviews
  • Contract management
  • Trainings

To be successful in this role, you must:

• Partner and communicate effectively with internal departments as well as clients
• Ensure appropriate and timely responses
• Ensure on-time completion of projects
• Maintain accurate and timely reporting
• Manage many moving pieces efficiently

Qualifications

Preferred Qualifications:

• 5-7 years of experience in sales, account management, customer success, customer experience, or marketing
• Bachelor's degree or higher
• Excellent communication skills, both verbal and written
• Strong analytical and problem-solving abilities
• Capability to work autonomously, collaborate with team members, and coordinate with internal departments
• Experience in client-facing meetings and delivering presentations
• Demonstrated success in building and sustaining relationships
• Knowledge of food service industry trends or willingness to stay updated
• Familiarity with Salesforce or similar CRM systems, and adeptness in using online programs and databases
• Proficiency in Excel, PowerPoint, and Outlook

Salary Range: $70,000 - $85,000, commensurate with experience.

Please note that the job posting will expire on May 15th.

Additional Information

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platform