Overnight Coverage - Overnight Coverage Lead - Part-Time

Overview

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... interpersonal skills?HEAD FOR BUSINESS... ability to think quickly to problem-solve?PASSION FOR RESULTS... drive to maintain smooth overnight operations, even in stressful situations?We are looking for:- 6+ months of related experience- problem solving and decision-making skills- ability to support large groups of PartnersWhat is the work?Store Lead Operations:- Connects / checks in with overnight Partners throughout the Store- Maintains Store conditions and overnight operations- May direct work; addresses complaints; resolves issues- Follows up on production plans and execution of supporting processes- May oversee / support / coach overnight Partners and teams (e.g., Stocking, Overnight Sanitation, TSST, Production Teams) in lieu of or in addition to respective Leads- Provides oversight on product handling; ensures handling and cold chain are not damaging product- Assists with receiving inventory; loads / unloads / moves product- Applies best practices and H-E-B SOP guidelines- Ensures successful communication of overnight operations to daytime Leader- Communicates daily with Store coverage on total store overnight operationsCustomer Service:- Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate- Provides / coaches on superior customer service- Ensures all overnight point of sale transactions are successfully processed; troubleshoot as neededCompliance / Sanitation / Safety:- Addresses customer and Partner accidents- Coordinates compliance with department and Store operating procedures- May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead- Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues- Completes time and temperature checks to ensure timely response to refrigeration issues- Executes emergency management procedures according to company policy- Handles product integrity and Partner safety- Confirms compliance with sanitation SOPs / guidelines- Complies with SOPs related to security, receiving / wareroom, and safety- Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation- Performs supervisory responsibilities in accordance with policies and applicable lawsWhat is your background?- Minimum age 18 (mandatory)- 6+ months of related experience- Experience leading / supporting an overnight team, or large teams in other business areas (preferred)- Completion of forklift / power jack training (upon hire)Do you have what it takes to be a fit as an H-E-B Overnight Coverage Lead?- Knowledge of department production stations, including quality standards, set-up, operation, cleaning, and all equipment maintenance- Problem solving and decision-making skills- Interpersonal skills- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)- Ability to write routine reports and correspondence- Ability to communicate effectively with customers and/or groups of Partners- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diag