Inside Sales Team Leader

We are currently looking for an Inside Sales Team Leader to join our team. In this role, you will play a key part in executing the company’s sales strategy by combining structured sales execution, strong customer engagement, and effective cross-functional collaboration. 

Greetings from your future manager 

“This is an exciting opportunity to bring your experience to UPM Timber and actively contribute to shaping our Inside Sales function. As part of this role, you will play a key role in an ongoing transformation journey, helping to build and refine processes while guiding the team through change. You will act as a role model for your team, coaching and inspiring them to develop the skills and mindset needed to succeed in Inside Sales. This is a hands-on position that offers plenty of room for creativity, ownership, and impact.

If you are a results-driven sales professional with strong leadership capabilities and excellent communication skills, I encourage you to apply and take the next step in your career with us.” – Mateusz Greń, Customer Operations Director, UPM

What you will do 

• Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results 

• Build deep customer experience understanding and translate insights into effective, efficient service models 

• Drive performance through clear KPIs, structured processes, and data-driven decision-making 

• Review sales data to identify trends, gaps, and opportunities for improvement 

• Coach and guide team members to strengthen skills and support ongoing development 

• Contribute to continuous improvement initiatives that enhance efficiency and customer value 

• Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working 

• Promote a team environment focused on accountability, collaboration, and sustainable results 

Who you are 

• You have relevant education in a commercial field or equivalent experience, along with an understanding of technical or complex products 

• You have experience in sales or customer service, ideally in a B2B environment with exposure to phone-based and digital sales 

• You have experience supporting or leading teams and helping others develop, ideally in a sales or customer-facing environment 

• You demonstrate ability to drive change and continuously improve team performance 

• You have excellent stakeholder management and communication skills, with the ability to influence across functions  

• You have proactive mindset with openness to change and continuous improvement in ways of working 

• You are flluent in English;