Regulatory Specialist I (Receptionist) - DBPR/Hotels and Restaurants - Bay County *Open Competitive*

Requisition No: 830360 

Agency: Business and Professional Regulations

Working Title: Regulatory Specialist I (Receptionist) - DBPR/Hotels and Restaurants - Bay County *Open Competitive*

 Pay Plan: Career Service

Position Number: 79001370 

Salary:  $1,260 Bi-Weekly / $31,200 Annually 

Posting Closing Date: 06/12/2024 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
REGULATORY SPECIALIST I

Working Title: District Receptionist
Position Number: 79001370

Hiring Salary: $1,260 Bi-Weekly / $31,200 Annually

 

**OPEN COMPETITIVE**

 

 

Our Organization and Mission

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division’s three bureaus – Sanitation and Safety Inspections, Licensing and Elevator Safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

 

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

 

The Work You Will Do

This position works independently to process, track, and maintain district records and files, research reports, licenses and other related inquiries, performs technology duties including extensive knowledge and use of agency software using Versa: Regulation and OnBase, responds to complaints and inquiries from the public, and performs duties of the AAII as needed.

 

• Inputs report data and files and processes documents for imaging, using On-Base
• Maintains computer logs, complaint logs, service requests, and back-up files.
• Answer and respond to daily phone calls and emails related to district inquiries and issues.
• Process incoming and outgoing district mail.
• Responsible for tracking incoming complaints including food borne illness complaints. Notifies the appropriate Department of Health personnel, if applicable, of the complaint. Logs complaints and notifies inspector. 
• Process various correspondence and reports.
• Serves as a back-up AAII, including the handling of revenue.
• Performs other work as required.

 

PLEASE NOTE: Completion of candidate work history on the State of Florida Employment Application is required in order to be considered. Submission of a resume cannot be accepted in lieu of the completed work history but can be included with your application.

 

Minimum Requirements

 

• Two years of general office experience to include customer service experience and experience with   Microsoft Office Suite (i.e. Word, Excel, Access, Outlook).

 

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

 

Knowledge, Skills, and Abilities

• Ability to answer busy multi-line telephone
• Ability to communicate effectively, verbally and in writing
• Possesses good computer skills
• Ability to organize and coordinate work assignments
• Skilled in using various Microsoft programs including, Word, Access and Excel
• Ability to interpret statutes and rules
• Ability to evaluate and make decisions on licensure issues

 

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other

          supplemental

          insurance options;

• Retirement plan options, including employer contributions (For more information, please

           click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 

Applicant Note: If you are the selected candidate for this posit