Senior Client Onboarding Manager

Thank you for considering Progyny!

Progyny is looking for a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process.

The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and detail oriented. This individual will play a key role in guiding new clients through the onboarding process to ensure the successful integration of Progyny’s products and services. The ideal candidate will have experience navigating complex benefits programs and managing client relationships for large and strategic accounts.

(This is not a software implementations role)
 

What you’ll do…
The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects. 
 

This role is responsible for:

• Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross-functional partners

• Managing both on-cycle and off-cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met

• Driving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager 

• Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with: Business requirements, Partnership requirements, Client requirements  

• Communicating organizational processes both internally and externally (within the team, across departments, with external parties)

• Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go live

• Including successful claims processing integration  

• Maintaining accurate, real-time reporting on all current implementation activities including communicating risks and abrasions to their direct manager 

• Partnering with a team of Associate Onboarding Manager (s) and/or Onboarding Manager(s) within the department.

The Senior Onboarding Manager is responsible for:  

• Training, coaching and mentoring team members on the implementation process and best practice adoption  

• Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals 

About you...

• Minimum six years’ experience in a similar role with proven track record of success

• Experience working in a healthcare / benefit environment preferred

• Bachelor's degree required

• Master’s degree, PMP Certification, or similar certifications is a plus

• Experience supporting Taft-Hartley Fund, and/or public sector clients is a plus

• Demonstrated implementation management skills including leadership, communication, customer management, project management
   

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.