Associate Field Service Engineer - CNC Sourcing Req

Feel free to explore our website at Careers FANUC America to browse CURRENT job openings by location. This posting allows candidates to submit a General Application for future CNC/Mechatronic Field Engineer opportunities within FANUC America Corporation across the United States and Canada.

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. 

FANUC America Corporation provides the most complete range of industry-leading CNC systems, robotics, motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable, and profitable. 

The Field Service Engineer - CNC will provide on-site repair, troubleshooting, and maintenance services for CNC machines and related peripheral equipment within the assigned region. As an incoming Associate Engineer, you will receive comprehensive on-the-job training and support, along with three weeks of classroom instruction at our Hoffman Estates, IL office to develop expertise in our products, services, and industry-leading customer support.

Primary responsibilities will include: 

• Customer Service & Satisfaction – Provide expert guidance to customers, addressing operational concerns, optimizing machine functionality, and implementing solutions to minimize downtime and enhance productivity. Develop strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure high-quality service and positive interactions.
• CNC System Maintenance – Perform in-depth diagnostics, maintenance, and repair on CNC machines, servo systems, spindle drives, and motor products to ensure peak performance. Investigate customer-reported issues, analyze root causes, and implement effective solutions to minimize downtime and optimize machine reliability
• Process & Documentation – Acquire expertise in standardized service procedures, regulatory policies, and operational frameworks. Ensure precise documentation, timely reporting, and adherence to compliance standards for optimal service execution and efficiency.
• Service Reporting – Prepare and submit comprehensive daily reports for each assignment, documenting diagnostics, repairs, system performance, maintenance activities, and recommendations. Ensure accurate reporting to both the appropriate manager or supervisor, customer and FANUC Headquarters to maintain transparency, optimize CNC machine functionality, and support ongoing service improvements ensuring timely resolution and adherence to operational standards.
• Comprehensive Training & Development –Engage in hands-on technical training and structured classroom instruction to develop expertise in CNC systems, servo motors, and automation processes. Apply acquired knowledge to troubleshoot, maintain, and optimize CNC equipment, ensuring precision and efficiency in real-world applications.
• Inventory Control & Management – Accurately track, organize, and maintain assigned inventory, efficient usage, and compliance with company standards. Implement best practices to optimize inventory flow, reduce waste, and support operational efficiency.
• Equipment & Tool Maintenance – Ensure proper care, calibration, and upkeep of all company-provided CNC equipment, tools, and diagnostic instruments. Maintain operational efficiency through routine inspections, adherence to maintenance schedules, and compliance with safety standards.
• High Regional Travel Demand – Requires 80%-90% travel within a designated region, either scheduled or on short notice. Overnight travel frequency depends on location and assignment needs.

Ideal candidate will have the following experience and education:

• High School Diploma or GED.
• An associate’s degree in mechatronics, automation, or a related technology field. Equivalent technical education or relevant industry experience may also be considered; bachelor's degree preferred.
• Preferably at least two years of experience in a custome