Customer Service Professional

Title: Customer Service Professional 
Company: Tampa Electric Company 
State and City: Florida - Ybor City
Shift: 8 Hr. X 5 Days

 

This job advertisement aims to establish a pool of potential candidates for Tampa Electric to consider for both present and future vacancies. As long as the job advertisement remains active, we will continue to accept applications.

TECO Energy is accepting applications for Customer Service Professionals! 
 
Don’t miss this chance for an exciting career with powerful benefits! 

Our Customer Service Professionals (CSPs) earn $19.98 per hour.

Pay will increase after completing the 8-week training.

Bilingual (English/Spanish) CSPs earn an additional $1 per hour differential after completing training.

 

That’s just the start of how we can light your way to a fantastic career.

 

What you’ll do: 

• Make an important difference in our customers' lives,
• Contribute to the front-line success of our company,
• Build an amazing career in a stable industry,
• Solve residential customer questions friendly and professionally regarding service transactions and electric outages over the phone, via email and social media responses,
• Work independently, and as a part of a team,
• Learn new skills; computer and phone systems in a paid 8-week classroom training program to help ensure your success.

What you’ll need: 

• A valid high school diploma or equivalent,
• Two years of experience in a customer facing related environment (e.g., Student Council, Student Clubs, Religious or Group Organizations, Team Sports Captain, or prior employment experience).
• Excellent phone, email & written communications skills,
• Basic working knowledge of MS Office (Word, Excel, PPT, etc.) & computer skills,
• A passion for customer service with empathetic nature and problem-solving inquisitiveness.

What we look for: 

• You’re self-motivated and you thrive while working with others who come from the same get-stuff-done mentality,
• You love people and driving positive change, and you consistently prove it through your actions and results,
• You enjoy a stimulating, fast- paced, supportive environment,
• You love challenges! The idea of really being able to improve yourself, those around you and the company you work for excites you! 

Perks and Benefits: 

• Multiple health plan options for you and your dependents,
• Vision and dental plans for you and your dependants,
• Financial benefits including 401(K) with matching company contributions, plus a Pension and stock purchase plans,
• A company-funded Health Savings Account,
• Company-paid long term care coverage, life insurance and accidental death and dismemberment insurance,
• Generous paid time off days and company holidays,
• Mandatory in person training with possibility for a “hybrid” work schedule after the training completed,
• Opportunities for growth and development within TECO,
• Pay will increase after completing 8-week training.
• Bilingual (English/Spanish) CSP’s earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.)

How you may earn more: 
Bilingual (Spanish/English):

• Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español. (You will be testing in Spanish).

Learn & Earn (We train you to be successful):

• Training hours are 8:00 am – 5:00 pm, Monday through Friday at our Ybor location, 
• You must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation. Tests to ensure your progress will be administered throughout training,
• After you successfully complete your training, you will be moved to your work schedule,
• Your schedule is determined by business needs and seniority,
• Call Center Business Hours are from 7:30am to 630pm.

What we promise:

• TECO Energy can prom