Design Manager, Orders and Checkout

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Orders and Checkout team is looking for a senior-level Design Manager to lead a team on a dynamic mix of product and platform challenges that are necessary to the future of Square. We help sellers accept in-store payments on the point-of-sale; manage and fulfill omnichannel orders; and understand sales patterns with reporting functionality. Our products are important to Square’s ecosystem and empower small- and medium-businesses and the people behind them.

We know we can’t build remarkable products without compelling design processes and visions; that’s where you come in. You will provide guidance of your team’s output, facilitate the design process, and ensure product execution to promote an outstanding design practice. You will facilitate partnerships, manage partners, and influence the product roadmap to develop a bold multi-year strategy.

You will report to the Head of Design and lead a team of 7 product designers.

You Will:

• Manage a team contributing to high-impact projects for the company
• Collaborate with your partners to determine the direction of the product and design solutions that can define the roadmap for multiple quarters, or even years
• Facilitate a customer-centric perspective on the team, advocating for the customer and approaching problems with an experience mindset
• Build strong relationships with cross-functional leadership in Orders & Checkout, and strategic partners throughout Square
• Connect all levels of work to the broader company-goals, to help teams across multiple products create remarkable design experiences
• Inspire others to apply metrics, data, design research, user testing, customer support insights, and more to inform experience decisions
• Improve our product and process by sharing clear reasoning and feedback on important initiatives for the business or the discipline
• Always think about how your work fits into the full ecosystem during all phases of the design process (e.g., edge cases, culture cases, product evolution, implementation)

Qualifications

You Have:

• At least 12 years of relevant professional experience, including at least 4+ years of people management
• A portfolio of complex (large product or feature launch, major systems update, etc) on which you or your team were the primary contributor(s) from ideation through completion, and were the core contributor to the overall vision.
• Experience handling workloads from multiple teams, managing multiple stakeholders, and tackling the most challenging projects that span across a large ecosystem

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $245,100 - USD $299,500
Zone B: USD $245,100 - USD $299,500
Zone C: USD $245,100 - USD $299,500
Zone D: USD $245,100 - USD $299,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healt