Sandcastle-Food & Beverage Team Member

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Sandcastle is the only waterpark in the Pittsburgh area and has been open for over 35 years. This world-class oasis along the banks of the Monongahela River offers scenic views and more fun than you can imagine.

We are currently looking for a:

 

Sandcastle-Food & Beverage Team Member

Roles & Responsibilities:

 

Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you! 

The Food and Beverage Team Member performs duties that include, but are not limited to, preparing food, providing customer service, stocking and rotating products, following safety regulations, and performing various administrative and cleaning tasks. Working as a Food & Beverage Team Member is the perfect way to gain valuable customer service, food preparation, decision-making, and problem-solving skills.

Role & Responsibilities:

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Smile and communicate with coworkers and guests
• Prepare and serve food and drinks in a safe and timely manner
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
• Ensure all food product specifications and procedures are followed during preparation
• Provide excellent customer service
• Follow all opening and closing as well as operating procedures for the location – including cleanliness and safety, food safety, food quality, guest service and loss prevention
• Adheres to all training guidelines
• Quickly and politely respond to and resolve guest questions and concerns
• Follow all proper Personnel Protective Equipment guidelines
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this role
• Previous work experience is not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 14 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to use step stools, as needed
• Ability to safely utilize knives and other food preparation equipment, as needed

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to withstand heat and humidity from t