Director, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better.

This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management skills.
This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach.
As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management.
Given the responsibilities and general nature of this role the individual will have multiple cross functional touch points – Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR.

Main Duties and Responsibilities:

• Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack.

  • Structure and process optimization (Work stations, floor map, work processes)   

  • Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process:

    • For hiring needs (Longer term)

    • For Optimal Rosters/Schedules (Medium term)

    • For short term labour planning to adjust hours needed (Daily/Weekly)

  • QA compliance

    • HACCP

    • Customer Specs and requirements

• Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to:

  • Coaching

  • Involvement

  • Feedback

  • Consistent and persistent Performance Management 

• Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.   

• Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.

• Ensures all activities and output are in compliance with customer specs (Volume and Quality) 

• Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).

• Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C.  

• Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).

• Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes.

• Accountable for departmental financial indicators (Hours, waste, Spec compliance).

• Manages