DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

CALL CENTER SPECIALIST-

CHILD ABUSE AND NEGLECT HOTLINE

JOB LOCATION:

This office is located in downtown Phoenix.  

POSTING DETAILS:    

 Current shifts available are 2nd shift only, requires working weekends to support our team during peak demand times.  Please note that 1st shift and Monday to Friday positions are not available.   

 Tuesday-Saturday 1:45 pm-10:15 am (+5% rate differential); Tuesday-Saturday 3:30 pm-12 am (+5% rate differential); Tuesday-Saturday 4:15 pm-12:45 am (+5% rate differential); Friday-Monday 5 pm-3:30 am (+5% rate differential)   

State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring.  This hands on training lasts approximately 6 weeks.  Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift. 

Grade 17; Open Until Filled; Applications Reviewed Daily

WHO ARE WE?

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Hotline Specialist can be a life-changing event! If you have a passion to help children in need, DCS is the place for you.

Together we can make a difference through service!

Step Increases
Hotline Specialists are eligible for incremental pay increases as follows:

Upon successful completion of the Arizona Department of Child Safety, 22 week CORE training program $22.59/hour
One year of Arizona Department of Child Safety Specialist service $24.11/hour
Two years of  Arizona Department of Child Safety Specialist service $25.96/hour
Three years of Arizona Department of Child Safety Specialist service $27.66/hour

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

WHAT DOES A CALL CENTER SPECIALIST DO?

The essential job functions for a DCS Specialist – Intake require processing calls and written concerns of alleged child abuse and neglect which include, but are not limited to, the following:

• Screen concerns of alleged child abuse and neglect.
• Conduct comprehensive phone interviews, information gathering and research.
• Determine if concerns meet statutory criteria as a DCS Report for investigation.
• Write qualitative narratives.
• Perform detailed data entry.
• Respond to the needs of the public in a professional manner free of judgment or bias.
• Utilize a laptop or desktop computer, the department's computer system, and call center applications.
• Adhere to scheduled shift, breaks and lunch times.
• Complete all data entry and finalization of work prior to leaving for the day.
• Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquires. 
• Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority.

When business needs exist, work in excess of 40 hours, which may include days, nights, weekends, and holidays.

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?

Knowledge of:

Federal and