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Job Description

Join Takeda as a Specialist II, Business Process where you will assist with order to cash issues from Takeda customers with all aspects of DSCSA (Drug Supply Chain Security Act). You will also coordinate efforts to maintain the integrity and security of the pharmaceutical supply chain in its digital pedigree efforts, by supporting regulations, maintaining comprehensive documentation, and systems. You will also support the order fulfillment process including placement, status updates, resolution of discrepancies, and reporting for US-based customers.

How you will contribute:

• Oversee and execute compliance strategies to ensure adherence to DSCSA requirements.
• Maintain up-to-date knowledge of DSCSA regulations and guidelines.
•  Develop and implement policies and procedures for DSCSA customer satisfaction.
• Coordinate with internal departments and external partners to ensure DSCSA-compliant operations.
•  Document DSCSA customer issues through Takeda Case creation platform.
• Maintain accurate and comprehensive documentation pertaining to DSCSA compliance.
•  Conduct training programs to educate staff on DSCSA requirements and procedures.
• Represent the Trade Operations and Customer Experience team in customer related matters pertaining to DSCSA inquiries and day to day support
• Analyze and report on DSCSA compliance metrics and performance
• Assist the Customer Operations team as needed with order to cash processes and analysis
• Participate in system training/documentation as required

Minimum Requirements/Qualifications:

• 3-5 years customer facing, or customer service experience preferred.
• Bachelor’s degree in Life Sciences, Healthcare Administration, Pharmaceutical Sciences, Regulatory Affairs, Business Management or related field preferred.
• 3 -5 years of prior case management experience preferred
• Healthcare experience in a hospital, health system, or pharmaceutical related industry preferred
• SAP Experience preferred
• Excellent organizational and project management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Travel Requirement- 10%, Minimal travel to meetings and to Takeda offices, with advance notice provided.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "remote" in accordance with Takeda's Hybrid and Remote Work policy.

Preference will be given to candidates with a remote location near, and availability to work during the working hours of, the corporate office in Boston, Massachusetts.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.